Business Intelligence Administrator
Company Description
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Job Description
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
We are seeking Business Intelligence Administrator for the day-to-day execution of Administration responsibilities of Tableau, SAP Business Objects, Power BI and MicroStrategy environments. The primary objectives of this position are deployment, maintenance, performance tuning, troubleshooting and access administration for multiple Business Intelligence Applications.
What you get to do in this role:
- Install, configure, upgrade, and maintain Tableau, SAP Business Objects, Power BI, MicroStrategy environments to ensure reliable performance and scalability.
- Collaborate with Lead Analyst to implement and maintain security of the business intelligence environment both in terms of access and data.
- Design, develop, test and implement operational/Analytics reports, scorecards, benchmarks and executive level dashboards in Tableau.
- Implement PowerShell, Python scripts for users onboard, system health monitoring/alerts etc.
- Performance tune and troubleshoot analytics dashboards
- Develop and deploy state of the art visualizations and dashboards using Tableau, Power BI
- Responsible for patches, change management, performance tuning, standards/best practices, mentoring, metadata Management, cluster/distributed management, cache/history management, user management, scheduling etc.
- Communicate status regularly with stakeholders and executive sponsors
Qualifications
To be successful in this role you have:
- Bachelor's degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar. Master's degree preferred
- 2+ years of hands-on experience as admin on Tableau, PowerBI, SAP Business objects
- 1+ years of scripting experience in one of the following: PowerShell/Python/Perl/Bash
- Administration Experience in other BI technologies like MicroStrategy and Alteryx is a huge plus
- Expertise with Tableau repository, TABCMD, TABADMIN commands and SAML SSO
- Strong experience in Business Objects and Tableau Server installations, upgrades, and configuration
- Expertise in Capacity planning, Infrastructure upgrades, patching, and maintenance is a must.
- Proficient in data integration between different sources to Snowflake, SQL server and reporting the same on Tableau, SAP Business Objects environment.
- Experience in ad-hoc data analysis, solution design, reporting & dashboard development
- Prior ServiceNow platform experience is a plus
- Excellent communication skills, ability to work individually and in a broader geographically disperse team
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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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