Business Process Operations Analyst

Develop policies and implement program objectives and operational strategies that mitigate risk, and achieve operational efficiencies following internal department processes. Work across different levels of management and personnel to identify risks of non-compliance, communicate potential and confirmed issues with leadership and enhance the member experience.
Essential Responsibilities

• Review written policies for accuracy, risk base, targeting reviews to assess specific business areas, products, and services at the credit union or third parties
• Set policy requirements regarding the management of activities and procedures related to operational functions
• Conduct business process walkthroughs, document key controls, and identify process gaps and control opportunities
• Analyze and escalate potential findings to determine whether exceptions exist and determine the level of risk associated with the finding
• Lead meetings with the business to ensure adequate and appropriate action plans are in place to remediate and track progress
• Gather the status of action items, and provide updated, detailed and organized information
• Create and maintain detailed documentation of practices and procedures. Conduct qualitative analysis and review to identify issues and trends related to operations processes. Support process improvements and related project efforts
• Collect data, perform root cause analysis of issues and problems and propose solutions according to current and future business needs.
• Create the right cadence of reviews, and provide ongoing reporting

Education & Years of Experience

• Minimum - High School or Equivalent
• Preferred - 4 Year Bachelors Degree in Business, Finance or Related
• Minimum - Operations, contact center or related

Compensation & Benefits:
Typical hiring range: $52,300.00 to $81,300.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.