Business Technical Analyst

JOB SUMMARY

This role supports one or more technical aspects of the application product life cycle, within a sub-product scope. You will collaborate with customers to understand capability needs, gather project specifications, create business cases and cost sheet analysis, and translate high-level business needs into detailed requirements. You'll analyze data to determine business problems, trends, or opportunities for process improvements, and create/execute test cases. This position also involves providing root cause analysis and corrective action plans, verifying delivery of customer needs, and ensuring quality delivery. You will be responsible for identification, documentation, and resolution of risks, defects and issues, and analyzing market trends for competitive insight. You will build organizational and platform knowledge and mentor junior resources. This role requires a thorough understanding of end systems impact of changes across multiple systems. Technical domains include, but are not limited to, Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support. A key aspect of this role is leveraging AI tools, such as Google Gemini or Claude AI, to enhance data analysis, generate insights, and automate parts of the documentation process, thereby increasing efficiency and and accuracy.

ESSENTIAL RESPONSIBILITIES

• Work with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Responsible for creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.

• Collaborate effectively with cross-functional teams, leveraging diverse technology skills and perspectives to proactively identify and address technology development/delivery related challenges across project phases, driving insights and solutions to ensure successful project delivery.

• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. 

• Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.

• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of experience in Information Systems or Technology

Preferred

• 1 year of experience in Lean/Six Sigma

• 1 year of experience in Health Insurance or Healthcare  Industry

• The position requires experience with Claude Code or Google Gemini. 

SKILLS

• Analytical Skills

• Problem-Solving

• Communication Skills

EDUCATION

Required

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Substitutions

• None

Preferred

• Mater's degree in Business Administration, Business Management, Information Systems or related field

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)

• The Open Framework Group (TOGAF)

• Six Sigma

• Project Management Professional (PMP)

• AI Certification

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice