Case Manager – IWC

Description

Job Title: IWC Case Manager  

Department: Community Engagement and Supportive Services/Illinois Welcoming Center

Reports to: IWC Program’s Associate Director

Job Type: Full Time, Salary, Non-Exempt

Job Location: Multiple

Salary Range: $40,000-$45,000

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Position Description – What the Role Entails:

The Case Manager will identify individuals in the community who would benefit from education or services offered by the Illinois Welcoming Center (IWC). The case manager will function as a conduit to engage, educate, and promote the IWC program to community members and stakeholders. 

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value: 

• Dedication- Embodying effective and transparent leadership and quality client care. 
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:  

• Provide comprehensive and culturally sensitive case management services to all clients, including intake assessment, benefit assessment, financial goal setting, educational goal setting, money management, and financial literacy training, to name a few.
• Be a community ambassador for the program participating in community events, schools, meetings, church gatherings.
• Document accurately, neatly, and consistently every and any contact with or on behalf of a participant in the participant’s designated file, as required by funding source.
• Work in conjunction with agency staff to ensure that appropriate referrals are made and follow-up services are provided as needed.
• Connect families with needed and available community resources. Follow up and document with referrals agencies to ensure the use/success of the referral. 
• Weekly case plan development, progress monitoring, advocacy, and referrals. 
• Provide linkages for clients to community-based services as needed; stay abreast of staff changes and referral procedures at partner agencies. 
• Participate in staff meetings, staff training, and other duties as assigned by the program supervisor. 
• Assess and provide urgent care services, items and resources to IWC clients.
• Become familiarized with internal and external reporting and case-management programs and procedures.
• All other duties assigned. 

Rincon Rewards & Benefits- How we value you:

• Health insurance 
• Dental & Vision insurance
• Life insurance 
• Short- and Long-Term Disability Insurance 
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable. 
• Employee Assistance Program 
• Professional Development Opportunities 
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

Rincon’s Work Environment – What to expect:

• Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees are responsible for informing supervisors of any invisible disability or medical restriction that limits physical capability. 
• Environment: The work environment’s characteristics are representative of those an employee encounters while performing the essential functions of this job. There may be occasions that call for an employee to carry out duties at other agency offices; Traveling to and from meetings is necessary.

Schedule:

• Monday to Friday
• 8-hour shift
• Weekends or after hours may be needed

Language:

• Bilingual Spanish/English and Bicultural applicants strongly preferred.  

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Excellent communication and interpersonal skills (verbal, written).
• Case Management and Outreach experience.
• Be flexible for potential second and/or third shifts as needed. 
• Highly organized and detail oriented.  
• Learn technology quickly. 
• Ability to engage in many projects at once. 
• Ability to juggle multiple tasks, set priorities and follow-through on daily tasks in a timely fashion.  
• Ability to handle confidential information professionally and appropriately. 
• Fast, accurate analysis and reporting. 
• Be sensitive to cultural diversity and trauma informed care. 

Position Qualifications – What is required to Perform the Role:

• High School Diploma or GED; enrolled in an Associates/Bachelor’s program.  
• At least 1 year of previous case management experience is preferred.  
• Knowledge and understanding of the local community and its stakeholders.
• Have a vehicle, valid driver’s license, vehicle insurance, and a safe driving record. 

OTHER REQUIRED ABILITIES:

• Bilingual Spanish/English and Bicultural applicants strongly preferred.
• Ability to work effectively with peers, individual participants, and groups. 
• Desire to learn new skills. 
• Knowledge of community and social service agencies. 
• Ability to maintain accurate records and necessary paperwork, as well as data entry – Currently Sales Force and Internal Trackers.