As a Cellar Master, lead the wine program, ensuring excellence in service, inventory management, and mentoring Sommeliers while enhancing guest experiences at sea.
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
As a Cellar Master, you will be the driving force behind our wine program, ensuring exceptional guest experiences and operational excellence. This role combines technical expertise in wine service, inventory management, and team leadership with a passion for delivering personalized, memorable moments at sea.
- Align wine service standards with voyage service score targets in partnership with the Director of Restaurant Operations and the Beverage Manager.
- Personally greet VIP and Suite guests within 24 hours of boarding, providing expert wine recommendations and hosting curated tasting events and wine dinners.
- Identify wine enthusiasts early in the voyage and coordinate tailored experiences with Sommeliers and Restaurant Servers.
- Lead the integration of Princess MedallionClass technology within the Sommelier team to enhance personalized service.
- Mentor and guide the Sommelier team, ensuring consistent delivery of guest-focused service.
- Strategically deploy Sommeliers in high-traffic and specialty dining venues during peak service hours.
- Conduct structured performance reviews, provide constructive feedback, and ensure adherence to company policies and CRUISE Service Essentials.
- Track market trends and guest preferences to develop innovative wine programs and tasting events, leveraging slow-moving or regional stock.
- Take an active lead in executing signature events such as the Frescobaldi Dinner and Sanctuary Class wine programs on Sphere Class vessels.
- Collaborate with Hotel Inventory Manager, Provision Master, and Beverage Manager to manage wine inventory strategically.
- Monitor daily wine sales performance and provide detailed reporting to leadership.
- Ensure accurate inventory counts, investigate discrepancies, and maintain par levels across all service areas.
- Develop depletion plans for aged or slow-moving wines while maintaining cost efficiency.
- Oversee timely and accurate submission of all required reports to the Director of Restaurant Operations and Corporate Office.
- Ensure compliance with company protocols for wine service, stock control, and POS system usage.
Skills, Knowledge & Expertise
- Extensive working wine knowledge with a WSET, ISG, CMS or SWE certification.
- Minimum of 2 years’ experience in an equivalent role is required (Four star and above preferred: Hotel Resort or Restaurant);
- Previous cruise ship experience as Cellar Master, Senior Sommelier or similar positions is strongly recommended.
- Extensive knowledge of varying wine and beverage brands, trends and quality.
- Knowledge of new and old-world wines, including food and wine pairing, with the capability to conduct wine tasting sessions for large groups of guests, officers and/or teammates.
- Ability to train and mentor teams in wine service and sales techniques
- Strong understanding of inventory management and cost control principles.
- Exceptional communication and interpersonal skills.
- Excellent computer software skills required (Word; Excel; Outlook etc.)
- Ability to speak and write English fluently.
- Ability to interact with others in a culturally diverse and dynamic environment.
Additional Information
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your own comfortable double cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.
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