Lead end-to-end change communications for a global e-invoicing transformation. Develop communication and training strategies, assess stakeholder impacts, create audience-specific content, prepare leadership updates, support adoption, coordinate with global teams, and monitor engagement and communication effectiveness.
Job Description:
Change Communications Lead in Global Team, E-invoicing (f/m/x)
in Mars Global Service
Finance Operations Department
Location: Warsaw
Hybrid working
* Fully virtual recruitment experience *
We're looking for an experienced Change Communications Lead to independently drive change communications for a major global finance e-invoicing transformation programme. This role will shape and deliver the end-to-end change communications strategy, supporting stakeholders across Suppliers, Customers, Segment Operations and MGS (Mars Global Services) teams. The successful candidate will develop a clear, coordinated communications, change and training approach that enables readiness, implementation, adoption and business continuity throughout the programme.
What would be your key responsibilities?
- Developing and executing the end-to-end change and communications strategy to support programme readiness, implementation, adoption, and business continuity.
- Conducting stakeholder and audience impact assessments and translating insights into targeted communication and training plans.
- Creating clear, engaging, and audience-specific communications that explain complex programme, process, and system changes.
- Defining and maintaining a consistent narrative for the e-invoicing transformation, aligned with broader MGS and MGS Finance strategic messaging.
- Preparing leadership communications, programme updates, and key stakeholder materials to ensure ongoing engagement and alignment.
- Building strong relationships across the programme, including PMO, project leads, Segment and MGS stakeholders, and Corporate Affairs teams.
- Acting as the primary point of contact for all change and communications activities related to the programme.
- Supporting end-user adoption through targeted communications, engagement activities, and feedback mechanisms.
- Monitoring communication effectiveness and stakeholder engagement, providing regular insights, reporting, and recommendations to programme leadership
What are we looking for?
- 5+ years of experience in managing change and communications for multiple, complex operational transformation programmes
- Strong expertise in change impact assessments, stakeholder mapping and communication planning, with the ability to work independently within a project team.
- Stakeholder management and relationship-building skills, with the confidence to engage and influence at all levels of the organization.
- Ability to translate complex programme, process and system changes into clear, relevant and engaging messages for different audiences.
- Experience creating effective multi-channel communications, including emails, SharePoint sites, videos and other digital content.
- Proactive, curious and solutions-oriented mindset.
- Resilient and comfortable navigating ambiguity, complexity and evolving project priorities.
- Strong organizational and planning skills, with the ability to manage multiple workstreams and deadlines.
- Fluent English, both written and spoken.
Nice to have:
- Experience leading communications and managing change for finance, technology, process transformation programmes within a complex global organization.
- Experience with e-invoicing or finance transformation initiatives.
- Experience working across global teams and multiple regions.
What can you expect from Mars?
- Permanent contract of employment as from the start.
- Attractive financial conditions including Bonuses.
- We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.
- Extra savings scheme to support You in long perspective.
- Support in career building through personalized development plan.
- On-line shop with attractive discounts on our products that Your family and friend are going to love.
- Possibility to participate in volunteering initiatives during working hours.
- A modern and pet friendly office in the City Center (Zlote Tarasy building).
Apply now and upload you profile in English
#KC1
Mars Chicago, Illinois, USA Office
1132 W Blackhawk St, Chicago, Illinois, United States, 60642
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