The Charter Reservation Specialist manages customer inquiries, creates trip itineraries, secures bookings, and ensures excellent service from quote to confirmation.
Company: Storer Transportation
Location: Remote (US-Based)
Job Type: Full-Time
Department: Charter & Group Travel Operations
Pay Rate: $30.00 - $36.00 / hour
Position Overview
Storer Transportation is looking for a customer-centric Charter Reservation Specialist to manage client group travel inquiries, build accurate trip itineraries, and secure bookings. Operating as a key revenue generator, you will guide corporate clients, school districts, and private parties through our charter options, ensuring excellent service from the initial quote to final booking confirmation.
Key Responsibilities
- Respond promptly to inbound charter inquiries via email, phone, and online reservation portals.
- Calculate precise pricing quotes based on mileage, hours, vehicle type, driver regulations, and specialized routing.
- Convert inquiries into confirmed bookings by issuing clear digital contracts and processing deposits.
- Coordinate with the logistics team to verify vehicle availability and driver capacities before finalizing bookings.
- Maintain ongoing correspondence with clients to adjust itineraries, process balance payments, and gather feedback.
Qualifications & Skills
- 2–3 years of experience in reservation management, corporate travel coordination, or premium hospitality sales.
- High comfort level with complex calculating matrices, mapping tools, and reservation software.
- Excellent written and verbal communication skills with a natural ability to build rapport.
- Strong organizational skills to manage hundreds of active client quotes and contracts simultaneously.
- Ability to work collaboratively across sales and operations teams to protect service margins.
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
Manage localization workflows for product UI, coordinate between teams, support best practices, and improve operational processes while overseeing quality and timelines.
Top Skills:
AILocalization ToolsTms Platforms
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
Lead the product strategy for Feedonomics' API and AI assistant, drive enhancements for developer experience, and collaborate with engineering for successful product delivery.
Top Skills:
AIAPIsCliMcp
Healthtech • Information Technology • Mobile • Productivity • Software • Analytics • Telehealth
As a Medical Content Strategist, you'll curate medical content for clinicians, monitor health trends, and collaborate with medical advisors while leveraging AI tools.
Top Skills:
Ai ToolsLlms
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
