The Account Manager will acquire small business customers, provide tailored solutions, guide onboarding processes, and ensure client satisfaction through collaboration and reporting.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW
Job Summary:
We're looking for a dynamic Account Manager to join our Small Business Sales team. This role is focused on acquiring new small business customers, helping them identify the right technological solutions, and ensuring a smooth onboarding experience. Once the account is established, it will be transitioned to our Customer Success team for long-term relationship management. If you thrive in fast-paced environments, love building new relationships, and have a passion for helping small businesses grow, we'd love to meet you
What you will do:
• Prospect & Qualify Identify and engage small business leads through outbound efforts, networking, and digital channels. • Consult & Sell Understand client needs, present tailored solutions, and close deals that deliver value. • Onboard & Transition Guide new clients through onboarding and hand off to the Customer Success team for ongoing support. • Collaborate Across Teams Partner with internal teams to ensure seamless transitions and client satisfaction. • Track & Report Maintain accurate records of pipeline activity, conversion metrics, and handoff timelines. Success Metrics: • Number of new small business accounts acquired • Lead-to-customer conversion rate • Time-to-close and onboarding efficiency • Quality of handoff and client satisfaction scores
What we expect of you:
• 2+ years in B2B sales or business development, preferably in the small business segment • Proven success in new customer acquisition • Strong communication and negotiation skills • Familiarity with small business operations and challenges • Experience with CRM tools and sales automation platforms • Ability to work cross-functionally with onboarding and success teams in addition to external OEM partners Ideal Candidate Traits: • Entrepreneurial mindset and empathy for small business owners • Ability to simplify complex solutions for non-technical audiences • High energy, self-motivated, and results-driven • Comfortable working independently and managing multiple priorities • Open to and enthusiastic about leveraging innovative sales techniques- including AI- to enhance sales capabilities and drive performance
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW
Job Summary:
We're looking for a dynamic Account Manager to join our Small Business Sales team. This role is focused on acquiring new small business customers, helping them identify the right technological solutions, and ensuring a smooth onboarding experience. Once the account is established, it will be transitioned to our Customer Success team for long-term relationship management. If you thrive in fast-paced environments, love building new relationships, and have a passion for helping small businesses grow, we'd love to meet you
What you will do:
• Prospect & Qualify Identify and engage small business leads through outbound efforts, networking, and digital channels. • Consult & Sell Understand client needs, present tailored solutions, and close deals that deliver value. • Onboard & Transition Guide new clients through onboarding and hand off to the Customer Success team for ongoing support. • Collaborate Across Teams Partner with internal teams to ensure seamless transitions and client satisfaction. • Track & Report Maintain accurate records of pipeline activity, conversion metrics, and handoff timelines. Success Metrics: • Number of new small business accounts acquired • Lead-to-customer conversion rate • Time-to-close and onboarding efficiency • Quality of handoff and client satisfaction scores
What we expect of you:
• 2+ years in B2B sales or business development, preferably in the small business segment • Proven success in new customer acquisition • Strong communication and negotiation skills • Familiarity with small business operations and challenges • Experience with CRM tools and sales automation platforms • Ability to work cross-functionally with onboarding and success teams in addition to external OEM partners Ideal Candidate Traits: • Entrepreneurial mindset and empathy for small business owners • Ability to simplify complex solutions for non-technical audiences • High energy, self-motivated, and results-driven • Comfortable working independently and managing multiple priorities • Open to and enthusiastic about leveraging innovative sales techniques- including AI- to enhance sales capabilities and drive performance
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
AI
Crm Tools
Sales Automation Platforms
CDW Chicago, Illinois, USA Office
625 W Adams St., Chicago, IL, United States, 60661
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