The Account Representative is responsible for executing sales opportunities, managing customer relationships, and achieving sales quotas through outbound and inbound calls.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The PSCC and PSCCG Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager's primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing an unmatched customer experience to all of CDW's new and existing customers.
* What you'll do
* • Outbound calling to potential and established customers everyday
* • Establishing and growing relationships with key account decision makers
* • Closing sales and overcoming customer objections
* • Positioning CDW and partner solutions as a strategic advantage to our customers' long term needs
* • Provide sales and service to new and existing customers through inbound and outbound calls
* • Meet or exceed assigned sales quotas and ensure other performance goals are met
* • Sell additional services or products by recognizing opportunities to upsell solutions
* • Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
* • Proactively call out to customers when needed for service related matters
* • Acts as the first point of contact for assistance with product info, order placement, and general inquiries
* regarding company programs
* • Demonstrate ability to close sales and overcome customer objections
* • Maintain CDW's values and Philosophies of Success
What we expect from you
* • High School diploma or equivalent
* • 1 year of call center experience
* • 1 year of sales experience
* • Strong interest in sales
* • Must be able to work independently and in a team-oriented environment
* • Proven ability to multitask and balance multiple priorities in an ever-changing environment
* • Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
* • Strong organization skills Hourly compensation $18.00 and this role is full time, and you will be expected to work at least 40 hours/week. Overtime may be required. The position is eligible for overtime pay. Eligible for an annual bonus of up to $20,000 subject to terms and conditions of plan.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The PSCC and PSCCG Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager's primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing an unmatched customer experience to all of CDW's new and existing customers.
* What you'll do
* • Outbound calling to potential and established customers everyday
* • Establishing and growing relationships with key account decision makers
* • Closing sales and overcoming customer objections
* • Positioning CDW and partner solutions as a strategic advantage to our customers' long term needs
* • Provide sales and service to new and existing customers through inbound and outbound calls
* • Meet or exceed assigned sales quotas and ensure other performance goals are met
* • Sell additional services or products by recognizing opportunities to upsell solutions
* • Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
* • Proactively call out to customers when needed for service related matters
* • Acts as the first point of contact for assistance with product info, order placement, and general inquiries
* regarding company programs
* • Demonstrate ability to close sales and overcome customer objections
* • Maintain CDW's values and Philosophies of Success
What we expect from you
* • High School diploma or equivalent
* • 1 year of call center experience
* • 1 year of sales experience
* • Strong interest in sales
* • Must be able to work independently and in a team-oriented environment
* • Proven ability to multitask and balance multiple priorities in an ever-changing environment
* • Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
* • Strong organization skills Hourly compensation $18.00 and this role is full time, and you will be expected to work at least 40 hours/week. Overtime may be required. The position is eligible for overtime pay. Eligible for an annual bonus of up to $20,000 subject to terms and conditions of plan.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
CDW Chicago, Illinois, USA Office
625 W Adams St., Chicago, IL, United States, 60661
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