Client Access Administrator

About Jorie:

Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.

Our work environment:

Growth advancement opportunities

Flexible work environment (Work-life Balance)

Collaborative and friendly company culture

Great Benefits:

401(k) matching up to 4%

Medical

Dental

Vision

Long/Short Term Disability insurance

Life insurance $25,000 Paid by employer

PTO 2 weeks

10 and half Holidays

About the Role

The Client Access Administrator is responsible for managing and overseeing Jorie employee’s access to Client’s Payor portals, EMRs, and other software applications and platforms, including specialized healthcare-related portals. This role ensures that client access is secure, compliant with relevant regulations, and aligned with the service agreements.

Key Responsibilities:

• Manage Jorie Employee’s Access Credentials: Create, issue, and revoke access credentials for client payer portals, EMRs and other software applications as necessary.
  
• Access Oversight: Monitor and regulate how employees access services to ensure compliance with security policies.
  
• Support and Training: Serve as the primary contact for clients and Jorie Employees regarding access issues or questions. Provide training and support on how to use access systems and healthcare-related portals, ensuring clients and Jorie Employees are proficient in utilizing these platforms effectively.
  
• Audit and Compliance: Regularly audit Jorie’s access and activities to Client payor portals, EMRs and other software applications to ensure compliance with data protection regulations and internal policies.
  
• Troubleshooting: Identify and resolve issues related to access, including technical difficulties.
  
• Documentation: Maintain accurate records of access permissions, modifications, and interactions for auditing and reporting purposes.
  
• Collaboration: Work closely with IT, security, healthcare compliance teams, and customer service departments to ensure a seamless and secure client experience.

Required Skills and Qualifications:

• 3+ years’ experience in healthcare access administration required. 
• Strong understanding of IT systems, cybersecurity, and healthcare IT environments.
  
• Knowledge of regulatory requirements relevant to client data, access, and healthcare industry standards.
  
• Excellent problem-solving and analytical skills.
  
• Detail-oriented with a focus on accuracy and efficiency while multi-taking.
  
• Effective communication and interpersonal skills.
  
• Ability to handle sensitive information with integrity and confidentiality.
  

Must be legally authorized to work in the USA. No Contractors, No C2C, No Visa Sponsorship  

No recruiting agencies.

Location & Hours:

Remote in USA Only. We cannot consider candidates from New York, California, or Washington state

Mon-Fri 8:00 AM to 5:00 PMCST

Flexible working hours may be required based on business

Jorie AI is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.