Client Experience Supervisor

Craving a new adventure?  We’re looking for Brand/Account Supervisors from an agency – any kind of agency – that thrives on the challenge of building a brand.  Doing the type of work you’re proud to show mom and dad over the holidays. Leading brands you believe in. Building relationships that go deeper than this week’s status call.  Where real trust is forged.  Where tough conversations are welcomed with open arms.  Making both sides stronger in the end.

You’re obsessed with getting to know everything about your clients, their business and the consumers who love them.  Bringing new, unique and strategic solutions to the table.  Standing at the front of the room.  Obsessing about the presentation, the storyline and how best to convey the idea.  Sweating the details and loving every minute of it.

You play well with others, thrive on collaboration, look every day in the eye with a positive attitude and pick your teammates up when they need a helping hand.  You invest in those around you.  And want the same in return.  Because you have dreams and want a new home where those can be brought to life.

We hear you.  Come play with us.  See the details below and let’s talk.

Responsibilities:

CLIENT: Independent Client relationships

Excellent client communication that builds trust, digs for insights, and sets expectations that allow for a brand to reach its biggest possible future

• Serve as category and Client’s brand/business expert to BarkleyOKRP teams
• Fosters team member agency relationships to maximize integration and collaboration in service of the client's goals
• Proactively manages client expectations by partnering with Project Management to identify areas of risk and opportunity
• Supports the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles

CREATIVE: Create conditions for project-based whole brand thinking.  Protect the work

Understands the Whole Brand Spectrum and looks for opportunities where it can be applied to best support the client’s needsWork closely with Director and VP/Client Experience to create a long-term plan for Whole Brand transformation and growth through projects that build the brand.

• Contribute to the making of brave ideas by ideating with the team, bringing client insight, setting up correct expectations, aligning teams, connecting resource needs, and (pre)selling in the work
• Accountable that all elements and deliverables from BarkleyOKRP are concepted based on the aligned strategic brief of the Whole Brand that delivers against client set objectives, timing, & budget

COLLABORATION: Flawless communications, proactive team leader on key projects, financial/resource awareness

• Embraces and sets an example in fostering a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
• Independently runs large projects from inception to in-market delivery, working with cross-agency teams.  Keeps communication and roles clear.
• Identifies when to escalate any issues to senior leadership and does this in a timely manner with a problem-solving mentality 
• Keeps the team calm, focused and inspired as they work together 
• Partner to Director on all financial needs and management of invoicing, POs, estimates, etc
• Manages a direct report and guides that person in their career path and clearly identifies roles and responsibilities that set that individual up for success

Qualifications:

• 6+ years of relevant brand or agency experience
• Excellent client communication and the ability to establish a connection with senior-level client leadership 
• Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
• Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
• Ability to run projects independently with minimal supervision
• Excellent written and verbal communication skills; capable of effectively articulating both strategic recommendations and detailed tactical plans
• Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
• Demonstrated success in a cross-functional team environment
• Ability to juggle multiple projects and clients at once, while correctly prioritizing