Client Onboarding Specialist

ALIS is hiring for two experienced Client Onboarding Specialist  

Application and Interview Process:

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically.

Interview Process for selected candidates: 

1. 10 minute phone screen with Recruiter

2. In-person (preferred) or virtual interview with Hiring Manager

3. In-person interview with VP of department 

Please note that ALIS will cover all expenses related to interview travel. Candidates residing in border states within a four-hour drive or less will be reimbursed for mileage.

Minimum Years of Experience Required: 2+

Working Location: For candidates with 2+ years of experience, we offer multiple work arrangements : in-office, hybrid, or remote schedules. Relocation subsidies are available. Please note that travel is a key component of this role, requiring at least 3 visits per year to our Chicago headquarters and up to 25% additional client travel. Candidates must be able, willing, and excited to travel.

Sponsorship: Sponsorship is not available for this position. 

Salary Range: $65,000.00-$80,000.00

The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. is uncommon for someone to be hired at the highest point of the salary range for their position. If you feel like this position is right for you but your desired salary range differs, please still apply. 

ABOUT THE COMPANY

ALIS  is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solutions).

CULTURE & VALUES: 

We Choose This- We are professionals that show up with a positive attitude, excited to make a difference. 

We Care Deeply -We are passionate about helping people and solving problems.

We Act Honorably-We are present, honest, and intentionally act to foster a healthy and respectful work environment for all.

We Welcome Change -We have a growth mindset, are optimistically curious, and endlessly iterative. 

We Seek Awesome - From joyful experiences to impactful client interactions, and high-quality work products - we relentlessly seek awesome.

Joining the ALIS team means contributing to innovative software solutions that enhance the lives of our clients and their families. We value growth, collaboration, and making a positive impact. As a passionate and dedicated team, we are committed to delivering exceptional solutions and embracing the challenges that come with continuous improvement. 

JOB ACCOUNTABILITIES

•  Learn and establish a solid understanding of the ALIS software

• Consult with clients to transform their paper process to electronic; create and document new processes and train staff both digitally and (when the time is right) in-person.

• Create customized project plans to help guide both internal and external operations to get ALIS operating smoothly for our clients.

• Liaise between departments on clients’ needs, onboarding department needs, product feedback, and bugs reporting.

JOB RESPONSIBILITIES 

• 2+  years of experience in onboarding a SaaS product.

• 2+ years of EHR implementation experience

• 2+ years of implementing a billing or financial software solution

• Experience with G-Suite, CRM usage, and ticket writing.

• Excel skills (including pivot tables and v-lookups) or solid skills with interest in learning.

• Strong interest in helping communities and learning about their business as to help consult on process transformation from electronic to paper.

• Ideally, the right candidate for this role would be located in Chicago but this position is open to candidates from all States if they have previous SaaS onboarding experience with a healthcare product specifically.     

• Reliable: You show up at work for your team and the clients and look forward to doing it. 

• Relationship oriented: You have a history of building long term healthy relationships with people and clients. 

• Organized: You can prepare and execute on project plans.

• Calm demeanor: You aren’t pulled into drama or anxiety but can see clearly in order to help others.

• Good communicator: You are transparent with information.

• Patient: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself.

• Good judgment: You can prioritize needs appropriately.

• High integrity: You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth, positivity, and optimism.

• Adaptable and flexible: You don’t freak out if plans change or meetings get moved.

• Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues.

• Strives for excellence / finding ways to delight clients: Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.

• Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data.

Benefits:

• 8 Company Holidays ( office will be closed) 

• 2 Floating Holidays 

• 10 days of PTO (Year 1)

• Subsidized medical, dental and vision insurance 

• 401k Plan + Up to 4% Matching

• Pre-tax Commuter Benefits 

• Casual Dress 

• Referral Bonuses 

• Employee Assistance Fund

• Paid Parental Leave

• Paid Jury duty & Bereavement Leave 

• Length of stay rewards 

• Company bonus pool

• HSA and FSA

• Life Insurance policy subsidized by Company 

ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.