Client Operations & Solutions Manager

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

As a Client Solutions Associate Manager, your role is focused on end-to-end solution delivery for client needs throughout the client lifecycle, including client onboarding and managing client change requests. This role requires the ability to be client-facing, bringing strategic insight and practical solutions to both internal and external partners. You will function as the subject matter expert on operational solutions delivery for clients and internal partners, specializing in client onboarding and managing client change requests. Depending on current needs, your role will involve analyzing, interpreting, and validating client requests, leading client onboarding, modifying client setups, executing on, collaborating with, and/or delegating tasks to downstream functional teams, and managing projects to ensure seamless execution. Your position will serve as the single source of accountability, ensuring that client needs are met efficiently and effectively ensuring contractual obligations and regulatory requirements are met. You will own solution delivery for multiple clients and projects simultaneously while working closely with teams across the organization.

Core competencies required for success in this role include leadership, problem solving, project management, communication, organization, flexibility, attention to detail and process improvement.   

Essential Duties and Responsibilities

• Client Requirement Analysis, Interpretation, and Validation: 
  • Analyze, interpret, and validate client requirements to plan for client solution delivery prior to collaborating with downstream functional teams.
  • Partner and build strong relationships with clients and cross functional teams to support operational changes throughout the client lifecycle.
  • Effectively convey diverse client needs internally, driving the resources needed for successful solution delivery.
  • Ability to explain technical concepts confidently to non-technical audiences; familiarity with medical and healthcare terminology.
• Project Management, Accountability, and Change Management: 
  • Complete ownership on the execution of projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project. 
  • Lead, facilitate, coordinate, and track day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract.  
  • Lead meetings and conference calls with clients and internal partner teams.
  • Execute on, collaborate with, and/or delegate tasks to downstream functional teams
  • Create and manage customer-specific materials and process artifacts
  • Ensure client satisfaction through follow-up and thorough communication
  • Use organization wide and departmental KPIs to drive prioritization and decision-making
  • Manage multiple projects simultaneously, assisting team to deliver on time 
  • Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation
  • Mentor and coach team members to facilitate successful achievement of team goals 
  • Presentation Skills: Lead meetings and conference calls with clients and internal partner teams
     

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.