Client Relationship Manager

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Client Relationship Manager to be based to be based out of our Chicago, IL corporate headquarters.

Position Summary:

The mission of the Client Relationship Manager is to have primary responsibility for all aspects of client relationships within his or her assigned territory, apart from aircraft maintenance matters managed by the Technical Services Team.  The Client Relationship Manager provides outstanding service to all clients, responding promptly to concerns and proactively seeking to anticipate needs. This position requires excellent written and oral communication skills, as well as outstanding interpersonal skills.

Essential Duties and Responsibilities:

• Develop an intimate familiarity with all clients and contracts in territory. 
• Handle routine client service requests relating to contract terms, payments, monthly reporting obligations, etc. 
• Develop relationships with clients and become knowledgeable about their business.  
• Seek new business development opportunities from clients. 
• Anticipate and resolve client concerns professionally and efficiently. 
• Monitor clients’ monthly reporting and payment.  
• Work with the Credit and Collections Team and Accounting Department to reduce the number of late payments and accounts receivable days outstanding. 
• Work with Directors of Business Development and Technical Advisors to welcome new clients to JSSI and provide new client orientation.
• Communicate with internal Pricing and Underwriting departments ahead of contract renewal.
• Discuss contract renewal terms and costs with client.
• Share contract renewal terms with Contracts team for document preparation followed by review ahead of signature by customer.  
• Work with client, broker, and buyer at time of aircraft sale to coordinate the process of transferring contracts. 
• Liaise with Contracts Specialists to assist in the coordination of new contract preparation. 
• Liaise with Contracts Specialists to assist in the coordination of the transfer contract process by ensuring that there are no outstanding issues with the previous contract, informing buyers about coverage, and handing off the transfer paperwork to the Contracts Specialists for contract generation.  
• Educate new clients about their coverage, contractual obligations, and share information about JSSI’s other programs and services. 
• Attend regional and national industry events to network with clients and represent the company.
• Perform other responsibilities as assigned.

Desired Credentials:

• Bachelor’s degree required.
• Minimum of 5 years’ account management or equivalent experience, preferably in the aviation or financial services industries.
• Proven track record of working with demanding clients, including providing dispute resolution and resolving complex problems.
• Ability to grasp new financial and technical concepts quickly.
• Excellent written and verbal communication skills.
• Positive attitude, strong work ethic and commitment to being a supportive team member.
• Ability to think quickly, handle difficult clients and “figure things out” with minimal supervision.
• Excellent computer skills (especially Microsoft Office Suite and Salesforce.com).
• Must be highly organized and thrive in a fast-paced environment. 

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $65,000 to $70,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.