The Client Services Analyst will support clients using Numerator's Insights platform, deliver insights and recommendations, and develop strong client relationships.
The salary range for this role is $60,000 - $65,000/year + Bonus
As a Client Services Analyst with Numerator, you’ll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerator’s Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerator’s Fortune 100 and fast-growing strategic customers that span CPG, Retail, Electronics, Durable Goods, and Quick-Serve Restaurants.
- Guide client users on Numerator’s Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
- Leverage Numerator’s proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness
- Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings
- Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts
- Bachelor’s or Master’s degree or 1 or more years relevant experience
- Excel proficiency (pivot tables, vlookup, xlookup) and basic SQL knowledge is desirable
- Excellent oral and written communication skills
- Strong presentation skills, particularly with customers or prospects present
- Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
- Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
- Understanding of both syndicated and household panel data (Nielsen and/or IRI)
- Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)
- Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects
- Ability to quickly learn and apply new concepts with comfort to ask clarifying questions if there is need for greater clarity
- Comfort with iterations on work and incorporating feedback as final presentations or solutions are developed for clients
- Desire to develop relationships with clients to become a trusted and value-added business partner
- Strong attention to detail and proven track record of delivering high-quality results in a timely manner
Top Skills
Business Objects
Excel
Microstrategy
Qlikview
SQL
Tableau
Numerator Chicago, Illinois, USA Office
24 E. Washington St, Chicago, IL, United States, 60602
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