Client Solutions Associate

Thank you for considering Progyny!

Progyny is looking for a motivated Client Solutions Associate to support internal and external stakeholders throughout our benefit implementation process.

The Client Solutions Associate will be responsible for facilitating smooth client implementations that exceed our clients’ expectations. We are looking for a natural leader who is smart, innovative, and task oriented. Our ideal candidate is excited by challenges and energized by the prospect of making an impact on a cutting-edge industry.

(This is not a software implementations role)

What you'll do...

As Client Solutions Associate, you will be leading and owning a sub-group of client implementations from beginning to end where you will:

• Use problem solving and critical thinking skills to project manage throughout a client’s implementation

• Manage project expectations through regular meeting and updates to direct manager and appropriate stakeholders

• Ensure high level client satisfaction

• Maintain clear and thorough internal communication

• Coordinate internal and external resources and requirements to ensure milestones are met

• Support internal and external resource training and readiness prior to go live

• Complete and update implementation project plans, benefit grid on CRM system, refine CRM processes as necessary

About you...

• Minimum two years of experience in a similar role with proven track record of success

• Experience working in a healthcare / benefit environment preferred

• Strong background in public speaking and delivering presentations to internal and external partners

• Bachelor's degree required, PMP Certification or similar certifications are a plus

• Demonstrated implementation management skills including leadership, written and verbal communication, customer management, and project management

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match

• Access to on-demand legal and financial advice   

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $65,000 - $80,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected]. 

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