Manage client relationships in CPG and analytics, drive data execution and cross-functional coordination, and identify growth opportunities.
NRS Insights is the data and analytics division of National Retail Solutions, powering a first-of-its-kind dataset built from real-time POS scan data across 32,000+ independent retailers nationwide—including urban c-stores, liquor stores, and bodegas.
We deliver shopper-level insights, category performance trends, and distribution visibility that mainstream sources often miss—helping leading CPG brands, agencies, and data partners make smarter decisions, close distribution gaps, and grow share in one of the most dynamic, multicultural retail channels in the U.S.
NRS Insights supports both standalone data licensing and integrated measurement for in-store and digital media campaigns. Clients rely on us for granular, actionable intelligence that reflects how real consumers shop outside of mainstream retail.
The Opportunity:
- We’re hiring a Client Success Manager to own client relationships, lead data execution, and drive cross-functional coordination—especially between clients and our technical/operational teams.
- This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action. You'll play a critical role in both delivering value and helping grow the business.
Key Responsibilities:
- Manage relationships with assigned clients in CPG, analytics, and retail media
- Translate business needs into clear deliverables for internal data and ops teams
- Lead execution of data products, recurring deliverables, and performance reporting
- Support sales outreach and early-stage conversations with new prospects
- Help elevate the output and development of junior team members through collaboration and guidance
- Identify upsell and expansion opportunities by tracking client usage and needs
- Troubleshoot issues and ensure a high standard of service and delivery
What You Bring:
- 3–6 years in Client Success, Account Management, or Strategic Partnerships
- Experience in CPG, data/insights, or retail media preferred
- Hands-on, roll-up-your-sleeves mentality—you’re not afraid to dig into the details to get things done
- Strong communicator, comfortable working across business and technical audiences
- Organized, proactive, and relentlessly resourceful
- Commercial mindset with the hustle to support growth and uncover new opportunities
- Comfortable managing multiple priorities in a fast-moving environment
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
Similar Jobs
Fintech
The Support Specialist responds to inquiries from accountholders, providing support and education on financial accounts and ensuring compliance with quality standards while maintaining positive relationships.
Top Skills:
Microsoft SuiteSalesforceService Cloud
Fintech
The AI Solution Architect designs and implements AI-driven solutions, guiding engineering teams in applying AI tools and ensuring architectural integrity while coaching peers and collaborating with various teams.
Top Skills:
BigQueryDataflowGoogle Cloud PlatformKubernetesPub/SubTerraformVertex Ai
eCommerce • Mobile • Payments
The Client Partner will drive revenue growth through client engagement, develop customized sales strategies, meet revenue targets, and ensure account retention while collaborating closely with team members.
Top Skills:
Google SuiteLooker
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
