Client Support Engineer

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing: 

The Client Support Engineer is responsible for providing hands-on technical support and maintenance for end-user devices, servers, and network equipment within the organization’s physical locations. This role ensures that IT systems are operational, secure, and compliant with company policies and industry standards. The Client Support Engineer will also be responsible for maintaining all necessary certifications required to access and manage supported systems.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Key Responsibilities:

• Provide onsite technical support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to business operations.

• Install, configure, and maintain end-user devices (desktops, laptops, printers, mobile devices) and peripherals in InTune, SCCM, and Thin Client Platforms

• Troubleshoot and resolve incidents related to operating systems, applications, and connectivity for supported platforms, including Windows, Linux, and network devices.

• Administer and manage user access for local systems, following established security and compliance protocols.

• Unlock or reset passwords for users as needed, supporting day-to-day operational requirements.

• Maintain up-to-date knowledge of support tools, technologies, and best practices relevant to the onsite environment.

• Maintain and renew certifications required for system access and management, ensuring continued compliance and eligibility

Qualifications:

• Experience providing onsite technical support for end-user devices, servers, and network equipment.

• Strong understanding of IT support principles, tools, and best practices.

• Excellent communication, documentation, and collaboration skills.

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off

• Three health plan options

• 401k with company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement

• Paid childbearing and paternal leave

• Education Reimbursement, Student Loan Assistance or 529 College Funding

• Sabbatical leave

• Wellness program

• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $49,000 to $69,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance [OR] a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].