Clinic Scheduling Coordinator

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The Ohio State University College of Dentistry is seeking a Clinic Scheduling Coordinator for its predoctoral clinic in Pediatric Dentistry. The predoctoral clinics are an important part of the health care delivery system ensuring optimal health care experience for our dental patients and students.

This position serves as an integral member of the Pediatric Dental Clinic and is the primary contact with the public. The position is responsible for all revenue cycle functions for the clinic including, but not limited to, checking-in and -out, taking calls, managing voicemails, scheduling follow-up appointments, processing insurance billing and cashier functions. 

Candidate must be able to push / pull carts containing office supplies, bend / stretch / twist to pick up supplies, maintain office appearance, stand and walk for periods of time serving and assisting customers.

Education and Experience Qualifications:

Required: 

• 2 years’ experience in customer service or communications, including analyzing & interpreting information, operation of computer and related peripheral equipment, and in information research & analysis.

Desired: 

• 4-6 years’ experience scheduling patient appointments accurately in a medical or dental setting

• Working knowledge of electronic health record (EHR) software

• Developed organizational skills; excellent verbal and written communication skills; very detail orientated

• A high level of proficiency using Microsoft Office in a business environment

• Ability to complete appropriate correspondence to maintain patient communication

• Self-motivated individual capable of making informed decisions independently

• Open to develop and create on-going process improvements

• Working as a team member and has high level of emotional intelligence

• Able to develop positive working relationships with a diverse population

• Able to create and analyze patient data with a high level of accuracy.

The final candidate must successfully complete a background check and alcohol and drug screening.

Targeted Pay Range: $18.37 - $23.99 (based on experience and education)

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The university is an equal opportunity employer, including veterans and disability.