Provide Tier II/Tier III production support for GEOMAP cloud-hosted applications: monitor system health, troubleshoot incidents, perform root-cause analysis, support releases/CI-CD deployments, maintain runbooks, coordinate across engineering/help desk/government teams, and ensure security/compliance in a DoD environment.
The Cloud Production Support Engineer will provide operational support, sustainment, troubleshooting, and release support for the GEOMAP platform in a secure cloud environment. This role is responsible for maintaining production stability, monitoring system health, resolving incidents, supporting deployments, and working across development, testing, database, and help desk teams to ensure reliable delivery of mission-critical geospatial capabilities to Air Force users.
*This position is contingent based upon contract award.*
Responsibilities
- Provide production support for GEOMAP applications and services hosted in cloud environments.
- Monitor application, infrastructure, and service performance to identify issues and maintain system availability.
- Troubleshoot production incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
- Support software releases, patches, upgrades, and hotfix deployments in coordination with DevSecOps and engineering teams.
- Analyze logs, system alerts, ticket trends, and operational metrics to identify risks and recommend improvements.
- Coordinate with Help Desk, software engineers, database engineers, testers, and government stakeholders to resolve operational issues.
- Support Tier II/Tier III incident resolution and escalation activities for application, cloud, and environment-related issues.
- Maintain system documentation, operational procedures, runbooks, and support records.
- Assist with configuration management, environment validation, and release readiness activities.
- Support compliance with security requirements, access controls, vulnerability remediation, and DevSecOps best practices.
- Participate in continuous improvement efforts to enhance system reliability, operational efficiency, and user support outcomes.
- Support troubleshooting across containerized services, cloud-hosted components, and integrated data workflows as needed.
- Performs other related duties as assigned.
Qualifications
- Active Secret clearance required.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. Relevant experience may be substituted for education where appropriate.
- 5+ years of experience supporting production IT systems, cloud-hosted applications, or enterprise software environments.
- Experience supporting cloud environments such as AWS, including system monitoring, incident response, and operational troubleshooting.
- Experience with Linux administration, scripting, and troubleshooting application or infrastructure issues in production environments.
- Experience supporting CI/CD pipelines, deployments, release validation, and operational sustainment in an Agile/DevSecOps environment.
- Familiarity with containerized environments and orchestration platforms such as Kubernetes.
- Experience with ticketing, issue tracking, and collaboration tools such as Jira and Confluence.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work effectively across cross-functional teams in a fast-paced DoD mission environment.
Preferred
- Experience supporting DoD cloud environments, including AWS Cloud One or similarly secured enterprise cloud platforms.
- Experience supporting geospatial or Esri-based applications, including ArcGIS Enterprise or related technologies.
- Familiarity with application performance monitoring, log aggregation, and automated alerting tools.
- Experience with RMF, STIG compliance, vulnerability remediation, and secure system hardening practices.
- Understanding of production support processes such as incident management, problem management, and change management.
About Us
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.
Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.
EEO Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide remote technical support for VinSolutions and Cox Automotive products via phone, email, and chat. Troubleshoot and resolve application issues, log cases in the CRM, escalate to other teams as needed, and keep clients informed while meeting quality standards and shift requirements.
Top Skills:
Genesys PurecloudExcelMicrosoft OutlookMicrosoft WordSalesforceVinsolutions
Agency • Artificial Intelligence • Consumer Web • Digital Media • Analytics • Design
Manage end-to-end paid media campaigns across multiple clients and channels, including strategy, setup, optimization, tracking, and reporting. Analyze performance data, maintain tracking (GA4/Tag Manager), build reports and dashboards, and present insights to clients. Collaborate with account, creative, and analytics teams to drive growth and improve ROI while staying current on platform best practices.
Top Skills:
Conversions ApiFacebook/Meta AdsGoogle AdsGoogle Analytics (Ga4)Google Looker StudioGoogle SheetsGoogle Tag ManagerLinkedin AdsMicrosoft/Bing AdsPerformance MaxPinterest AdsProgrammatic AdvertisingReddit AdsTwitter/X AdsYoutube Ads
Security • Cybersecurity
Design, build, and deploy production-grade ML systems for ICS/xOT cybersecurity, including threat detection, anomaly detection, NLP/LLM applications, and scalable data pipelines with observability and MLOps practices for cloud and on-prem environments.
Top Skills:
Ci/CdDockerGoHuggingfaceJavaKubernetesLlmsMessage QueuingMlopsModel VersioningNlpPipeline OrchestrationPythonPyTorchRetrieval-Augmented Generation (Rag)RustScikit-LearnSQLStream ProcessingTensorFlow
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
