Software Support Engineer - Early Career - Cloud

The Opportunity: 

CACI is seeking a Cloud Software Engineer- Early Career to be part of a team of knowledgeable technologists responsible for building and maintaining our CACI Cloud-focused products at our Hanover, MD location or remote. You will be working on creating industry leading cloud management and emulation capabilities and are encouraged to leverage agentic AI to complete your tasks. This is a multi-faceted position that will give you an opportunity to gain experience in full stack development, Cloud Service Providers (CSP’s), infrastructure, and automation while helping build new functionality and continuously improve user experience. Working on the Enterprise Cloud Solutions team provides a great opportunity to leverage existing skillsets while developing new ones and receive mentorship in this field. In addition to the above, part of your responsibilities will be to augment our existing Tier 1 / Tier 2 Cloud Support for our Enterprise Cloud Solutions customers. You will serve as the frontline point of contact for end-user support via phone, instant messaging, and email, working alongside a collaborative team of cloud professionals to ensure our customers experience minimal disruption and receive timely, high-quality assistance.

Responsibilities: 

• Leverage your existing knowledge of languages, tools, frameworks, while actively learning new team technologies.

• Apply your architectural, design, and development skills to deliver cloud focused applications

• Participate in agile scrum standups and planning/review meetings; track and update progress within online ticketing system

• Manage your time and track progress through our ticket tracking system

• Provide documentation on your projects

• Perform incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered 

• Apply existing infrastructure, IT, or systems engineering experience to solve problems with tools and concepts unique to Cloud Service Provider environments

• Present your work and other knowledge to team members and leadership as needed

• Foster a culture of continuous learning and knowledge sharing within the team by systematically exchanging information, lessons learned, and recent developments.

• Serve as Tier 1/ Tier 2 support for users of our Enterprise Cloud Solutions products via phone, IM, and email during East Coast business hours

• Handle routine service requests including password resets, permissions/access requests, account provisioning, troubleshooting AWS Workspaces and connectivity issues, cloud access permission issues, SSO problems, VPN issues, etc.

Qualifications:

Required:

• Must have a BA or BS in Computer Science, Computer Engineering, IT, IS, or equivalent area of technical study

• 3 or mroe years of relevant work experience in software engineering in Cloud environments or similarly relevant environment   

• 3 or more years of professional experience with software development one or more of these: Go, Python, Java, Node.js, or Bash 

• Experience with structured and unstructured file formats such as JSON or YAML 

• Experience performing development and automation in Windows and/or Linux environments

• Willing and able to work East Coast business hours (9:00 AM – 5:00 PM ET window)

• Familiarity with cloud environments, particularly AWS (e.g., EC2, VPC, IAM, AWS Workspaces)

• Working knowledge of identity and access management concepts and tools (e.g., Okta, Active Directory, SSO, MFA)

• Willing and able to obtain a DoD Security Clearance

Desired:

• Understanding of DevSecOps methodologies and CI/CD pipelines (e.g., Jira, GitLab, Argo, Jenkins) 

• Experience with database technologies (e.g., RDBMS, NoSQL), data modelling, and SQL 

• Experience with microservices, scalable architectures, containerization, cloud native solutions 

• Experience with container orchestration environments (e.g., Kubernetes, OpenShift)

• Strong written and verbal communication skills

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.