Commercial Lines AI Solutions Engineer

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance is seeking a Senior Commercial Lines AI Solutions Engineer to join our team. We prefer candidates who reside near our corporate headquarters in Columbus, Ohio, or Charleston, WV and can work a hybrid schedule. However, we will also consider highly qualified candidates residing in any state where Encova is authorized to hire, as listed on our Careers page.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The Commercial AI Solutions Engineer helps Commercial Lines identify, develop, deploy, manage, and continuously improve AI agents and related solutions across Commercial Lines Underwriting, Safety and Loss Control (SLC), and Claims. The role combines hands-on Microsoft Copilot expertise with practical insurance knowledge to turn business needs into secure, supportable, and measurable solutions.

This position is embedded in the Commercial Lines organization and works in close partnership with Enterprise Technology, Information Security, Data, Legal, Compliance, and other teams. The individual serves as both a solution developer and consultative partner, while ensuring AI supports rather than replaces professional insurance judgment.

ESSENTIAL FUNCTIONS:

• Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows using Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Dataverse, Azure AI services, and approved integrations.
• Develop clear AI agent instructions, knowledge sources, prompts, actions, workflows, structured outputs, escalation paths, and reusable components.
• Troubleshoot AI agent behavior, retrieval quality, permissions, integrations, workflow execution, and production issues; maintain appropriate technical and support documentation.
• Monitor adoption, quality, usage, cost, feedback, and business outcomes, and continuously improve or consolidate solutions based on results.
• Partner with leaders and subject-matter experts in Underwriting, SLC, and Claims to identify and prioritize high-value opportunities that improve efficiency, information access, documentation, decision support, profitability, and growth.
• Lead discovery sessions, translate business requirements into solution designs and test scenarios, develop prototypes, and recommend whether an AI agent, workflow, system enhancement, process change, or training solution is most appropriate.
• Maintain a Commercial Lines AI use-case portfolio and development backlog; coordinate dependencies and avoid duplicative or unsupported solutions.
• Communicate solution capabilities, limitations, risks, resource needs, and expected value in practical business terms.
• Build solutions in accordance with enterprise architecture, security, privacy, records management, legal, compliance, regulatory, and responsible AI standards.
• Use approved data sources and role-based access; incorporate source grounding, traceability, human review, approval controls, disclaimers, and escalation requirements appropriate to the use case.
• Develop and execute test plans covering accuracy, completeness, permissions, edge cases, failure conditions, workflows, integrations, and user experience; coordinate business user acceptance testing before deployment.
• Prevent solutions from independently making final underwriting, pricing, claims, coverage, legal, regulatory, or employment decisions, and escalate material risks through established channels.

OTHER FUNCTIONS:

• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree in computer science, business, or insurance field, or an equivalent combination of education and experience is required.
• Minimum of 3 years of hands-on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies is required.
• Experience translating business requirements into implemented solutions across discovery, design, development, testing, deployment, monitoring, and production support is preferred.
• Working knowledge of APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight is preferred.
• Strong analytical, project-management, facilitation, written communication, and cross-functional collaboration skills are required.
• Property and casualty insurance experience, ideally within Commercial Lines Underwriting, SLC, Claims, Product, Premium Audit, or related operations is strongly preferred.
• Working knowledge of commercial insurance processes, data, documents, controls, and regulatory considerations is strongly preferred.
• Microsoft technical certifications and/or insurance education or designations such as CPCU, ARM, AINS, AU, AIC, or comparable credentials is a plus.

This position has been evaluated in accordance with the Americans with Disabilities Act.  Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.  This description reflects the nature and level of work performed by associates in this position.  It is not an all-inclusive inventory of duties, responsibilities and qualifications required.  It provides an accurate overview of the work and skills needed to perform this position.  Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance

• Company-provided life and income protection plans

• Eligibility to participate in a company incentive bonus program

• 401(k) Retirement Plan - 100% company match up to 7% on annual salary

• Paid Time Off, Paid Holidays, and Floating Holidays

• Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.