Senior Communications Manager

About Us:

Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.

Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America.

Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter.

Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started.

As Senior Communications Manager, you will lead Ambience’s external communications strategy across press, narrative development, executive thought leadership, issues management and regulatory comms. You’ll bring clarity, discipline, and high judgment to the stories we tell, the risks we navigate, and the ways we show up across the industry.

This role reports to the VP of Marketing and partners deeply with our executive bench, including the CEO, President, CMO (Chief Medical Officer), VP Product, VP Customer Success, and other cross-functional leaders. You will work closely with our PR agency, a fellow Comms Manager, and narrative collaborators across internal organizations ranging from Product and People to Marketing and Sales.

What You’ll Do

Drive Ambience’s external communications strategy, shaping narrative development, corporate positioning, and the storytelling that supports our commercial and product goals.

Partner with executives (CEO, President, clinical and product leadership) to craft thought-leadership platforms, develop POVs, prepare briefings, and guide them through high-stakes communications moments.

Own proactive and reactive media strategy, including pitch development, news judgment, press outreach, agency coordination, and the design of press cycles for major launches and product milestones.

Manage issues and crisis communications, providing high-judgment counsel and clear response frameworks for negative inquiries, industry instability, data-privacy concerns, and internal events.

Oversee messaging architecture, including corporate narratives, reactive Q&A banks, spokesperson matrices, message grids, and systems that ensure consistency across audiences.

Shape executive-facing content, drafting or editing press releases, statements, op-eds, talking points, and external narratives in close collaboration with PMM, VP Product, Talent/People, and other partners.

Develop and maintain preparedness systems, including media training, briefing materials, scenario guides, and readiness playbooks to strengthen our spokesperson bench.

Amplify earned wins across key channels, in collaboration with Field, Brand/Digital, Partnerships, and Customer Marketing, ensuring high-impact moments land with the right audiences.

About You

You bring exceptional clarity and narrative discipline, with the ability to translate complex ideas into clean, compelling external stories.

You’re a high-judgment communicator who stays composed under pressure and thrives as a thought partner in sensitive or ambiguous situations.

You have a deep understanding of media ecosystems, journalist incentives, and news value, and know how to shape stories that break through.

You operate with rigor and discretion, handling confidential or high-stakes information with care, maturity, and impeccable accuracy.

You’re an autonomous operator who builds structure from ambiguity and strengthens alignment across executives and cross-functional partners.

You’re fluent in healthcare or healthtech communications, with a strong grasp of the context, complexity, and regulatory nuance of the space.

You’re collaborative, grounded, and capable of earning trust quickly with executives, PR partners, and internal stakeholders.

Bonus Points

Direct experience leading communications for a high-growth digital health or enterprise SaaS company.

Established relationships with healthcare tech, business, or AI-focused media.

Experience navigating regulatory, compliance, or clinical communications.

Track record of securing Tier 1 coverage for product or corporate milestones.

Experience training executives or building spokesperson programs.

Pay Transparency

The base compensation for this role is approximately $165,000 - $185,000 USD per year, excluding equity or bonus targets. We’ve intentionally provided a wide range to allow flexibility in cash/equity mix. Ambience leans toward generous equity grants so that our team truly shares in the impact we create.

Are you outside of this range? We encourage you to still apply — we take an individualized approach to compensation that considers experience, location, and overall fit.

Life at Ambience

Working at Ambience means opting into a high-ownership, high-trust environment built for people who want to grow fast, operate decisively and focus on work that matters. This could be the right place for you if you want to

• Work on mission-critical AI technology that directly improves clinicians’ day-to-day lives and health system financial health across some of the most complex, high-stakes workflows in the world.

• Join a “dream team” culture where we hire exceptional people, expect exceptional outcomes and invest deeply in feedback and continuous growth. We operate as a championship team, and that means being ok with hard, uncomfortable, ambiguous problems that lead to real greatness.

• Operate with real ownership and accountability in an environment where there are no bystanders: If something is broken, we fix it! You will have meaningful autonomy and be expected to drive work to completion.

To help you do your best work, we pair these expectations with benefits intentionally designed to help you feel supported and safe at Ambience and beyond. Some of our key benefits include

• Comprehensive medical, dental, and vision coverage for you and your dependents

• 401(k) with a company match of up to 3% of base salary

• A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.

• Parental leave to support your family needs

• Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered

• Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.

Ambience Healthcare is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We encourage applicants from all backgrounds to apply.

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at [email protected]. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.

Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and even interviewing people. Our emails will always come from @ambiencehealthcare.com. We would never our ask candidates to download apps or make any form of payment(s). If you are contacted through WhatsApp, Telegram, similar but fake email domains, or asked to make a payment, these contacts are not legitimate. Report the issue immediately to LinkedIn and the FBI.