Compliance Specialist

The Compliance Services Specialist will handle some of the 200,000 registration renewals processed each year.  The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry.  The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication.  The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration.  Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.

DRIVER FULLILLMENT CENTER

• Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes
• Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax
• To create, update and adjust the print positions on a form through Forms Definition
• Order duplicate mso’s directly through manufacturer website and follow up until received                          

REGISTRATION EXPRESS

• Process title and registration transactions for vehicles moving to new states/provinces, for buyouts, and for new vehicle deliveries if not completed by delivering dealers.  Obtain/issue temp tags as appropriate to ensure vehicles are legal for use
• Maximize transactions completed timely by following up with appropriate parties (drivers, fleet offices, account teams, jurisdictions and tag agencies) to ensure team metrics
• Perform inquiries with DMV agencies to validate data associated with a VIN (vehicle identification number)
• Perform dealer follow-up to address any pending concerns with initial title and registration.
• Manage temp tags to ensure vehicles are complaint within the state until hard plates are issued, follow-up as needed.

REGISTRATION RENEWALS:

• Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness
• Ensure clients are billed correctly for renewals by verifying registration and service fees
• Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports
• Implore best method possible to keep vehicle legal for client use
• Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirements

EDUCATION and/or EXPERIENCE:

• Minimum high school diploma or equivalent
• 2 years of previous office or customer service experience
• Use of SalesForce request management system to engage and respond to client / driver requests