Computer Support Analyst

This Computer Support Analyst I position is located in Chicago, IL Bannockburn, IL and Oakbrook, IL as needed.

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst I, you will provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Help concerning the use of computer hardware/software and related systems and services, including printing, installation, 
word processing, electronic mail, and operating systems.

Service Delivery

• Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately
• Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards
• Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity
• Perform daily follow up on all assigned open incidents
• May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Train users in the proper user of hardware and software
• Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users
• Provide AV and/or Conference Room Support as needed per the client. (Training will be provided)

Process Improvement

• Acquire and maintain a working knowledge of ITIL Incident and Change Management functions
• Develop, document and communicate procedures to resolve user problems
• Participate in internal and client projects as required
• Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users

Communication

• Identify, research and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected
• Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations
• Attend staff and client meetings as required

Miscellaneous

• Participate in mandatory on-call rotation if required
• Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.
• Employees must use their personal mobile phone to utilize MFA to access Netrix and/or client systems.
  

• Minimum of 3 years experience in hardware support & maintenance
• Minimum of 2 years onsite support in a Linux environment (Ubuntu, CentOS)
• Excellent troubleshooting skills • Strong understanding of Microsoft operating systems
• Able to identify when something is wrong or is likely to go wrong
• Excellent communication skills
• Highly self-motivated and independent
• Ability to multi-task and work with minimal supervision
• Must maintain current technical understanding of technology within discipline
• This position might require a Biometric Background Check based on customer need.

Location: This will be a onsite role at a Accounting Firm that requires the Employee to work from multiple locations in IL. Chicago (IL 60606), Bannockburn (IL 60015) and Oakbrook (IL 60181) as needed.

  Interaction 
  Daily interaction with client management and employees. 

  Impact 
  Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and    professional attitude always. 

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. 

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! 

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. 

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. 

At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. 

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. 

To learn more about Netrix Global please go to www.netrixglobal.com