Cedar Logo

Cedar

Contact Center Team Lead

Sorry, this job was removed at 07:30 p.m. (CST) on Monday, Jun 23, 2025
Easy Apply
Remote or Hybrid
Hiring Remotely in United States
Easy Apply
Remote or Hybrid
Hiring Remotely in United States

Similar Jobs at Cedar

18 Days Ago
Easy Apply
Remote or Hybrid
United States
Easy Apply
149K-175K Annually
Senior level
149K-175K Annually
Senior level
Artificial Intelligence • Fintech • Healthtech • Software
The Technical Privacy Manager will develop and maintain Cedar's technical privacy program focusing on compliance with privacy regulations and working with engineering and security teams to implement privacy controls.
Top Skills: Access ControlsAWSAzureCcpaData AnonymizationData EncryptionGCPHipaaPci-DssPrivacy EngineeringPseudonymizationSecure Software Development Life Cycle
18 Days Ago
Easy Apply
Remote or Hybrid
United States
Easy Apply
170K-215K Annually
Mid level
170K-215K Annually
Mid level
Artificial Intelligence • Fintech • Healthtech • Software
The Software Engineer III will focus on leveraging Generative AI for patient solutions, enhancing voice AI agents, and managing technical projects while mentoring peers.
Top Skills: DjangoGenerative AiLarge Language ModelsPythonReactTypescript
18 Days Ago
Easy Apply
Remote or Hybrid
United States
Easy Apply
217K-255K Annually
Expert/Leader
217K-255K Annually
Expert/Leader
Artificial Intelligence • Fintech • Healthtech • Software
The Staff Software Engineer leads technical projects, enhances system architecture, mentors engineers, and handles coding 50% of the time, focusing on patient communication systems.
Top Skills: FlinkGraphQLKafka

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

We are seeking a proactive and results-driven Contact Center Team Lead to lead our Patient Advocate team. This role blends leadership and operational management, ensuring high service levels while fostering team development, improving customer satisfaction, and collaborating with internal teams to troubleshoot issues and implement solutions. As a Team Lead, you'll oversee daily operations, including call queue management, quality assurance, and escalated issues. You will mentor and develop your team, manage attendance, and ensure adherence to performance metrics. Additionally, you will become an industry subject matter expert, guiding your team and interfacing with users and clients to deliver the highest level of support.
 
Required Skills & Experience:
● 3+ years of experience in a supervisor or lead role capacity
● Prior experience in the Healthcare industry (medical billing, insurance or related
healthcare experience)
● Experience navigating electronic medical record systems (preferably Athena
(Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
● Ability to show empathy and passion for outstanding customer service
● Excellent verbal and written communication skills
● Exceptional problem-solving and critical-thinking skills
● Excited about Cedar’s mission of improving the healthcare financial experience
● This is a fully remote position, and as a result will require access to a nice
private space.
Compensation Range and Benefits:

Salary Range* in CA, NY, NJ, CT, WA: $68,000 - $80,000

Salary Range* NOT in CA, NY, NJ, CT, WA: $61,200 - $72,000

● This role is also equity-eligible 

● This role offers a competitive benefits and wellness package
*Subject to location, experience, and education

What do we offer to the ideal candidate?

  • A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
  • Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
  • For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
  • 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
  • Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
  • Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
  • Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
  • Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us 

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

  • Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
  • Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
  • Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
  • Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account