The role involves reviewing user-generated content for moderation, ensuring compliance with community guidelines, and managing community safety by monitoring trends and behaviors.
This is a remote position.
About the company: We are an early-stage social media company experiencing rapid user growth, with over 2 million new users to date. We are hiring experienced Content Moderators to help ensure a safe, respectful, and well-managed platform. This is a new role focused on reviewing and moderating user-generated content and supporting day-to-day community operations. Please note: This role involves reviewing user-generated content that may be disturbing, offensive, or emotionally challenging, including material related to violence, harassment, hate speech, or other sensitive topics.
About the role: Please note: This role involves reviewing user-generated content that may be disturbing, offensive, or emotionally challenging, including material related to violence, harassment, hate speech, or other sensitive topics.
Work Schedule & Commitment
Full-time: Approximately 8 hours per day
Location: Remote
Timezones: Open to anywhere in MENA or EMEA (to ensure regional coverage)
Work Environment
High-volume review environment with performance metrics.
Exposure to sensitive or potentially disturbing content.
Structured onboarding and ongoing policy training.
Wellness and resilience resources provided.
Key Responsibilities
Content Review & Moderation
- Review user-generated content including text posts, images, videos, and comments.
- Identify and remove content that violates community guidelines (e.g., harassment, hate speech, misinformation, graphic content, spam).
- Enforce platform policies consistently and fairly.
- Escalate complex or high-risk cases to senior moderation or policy teams.
Policy Enforcement & Decision-Making
- Interpret and apply content policies to real-world scenarios.
- Document moderation decisions and maintain review accuracy.
- Provide feedback to improve moderation processes and policy clarity.
Community Safety & Risk Monitoring
- Identify emerging harmful trends or coordinated abuse patterns.
- Help detect fraudulent accounts, bots, or suspicious behavior.
- Support user reports and appeals processes.
Quality & Performance
- Meet accuracy, speed, and quality benchmarks.
- Participate in regular calibration sessions and training updates.
- Maintain confidentiality when handling sensitive data.
Requirements
- Experience in content moderation, Trust & Safety, customer support, or community management.
- Familiarity with online safety standards and platform policies
- Experience working in fast-paced or high-volume environments.
- Strong written and verbal English communication skills. Multilingual abilities are a strong asset. Ability to clearly understand and assess nuanced content
- Ability to make objective decisions using policy guidelines.
- High attention to detail and consistency.
- Ability to handle exposure to sensitive or disturbing content.
- Strong time management and organizational skills.
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With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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