Content Specialist

This is a hybrid role (3 days in the office/2 days remote).

About your team:

Interactive Brokers is looking for a creative self-starter who is eager to bring their entrepreneurial energy to our Client Services team as a Content Specialist at our headquarters in Chicago, IL.

You will be responsible for producing digital and traditional Client Services documentation, and will succeed in this position if you thrive in a fast-paced environment, are a strategic thinker, a dynamic writer/editor and have experience in both Financial and technology markets. You will have immaculate detail-oriented skills and are a results-driven person with proven ability to manage multiple projects simultaneously.

Before applying, please be sure you fit these criteria:

• Ability to provide a writing portfolio that includes professional works. Financial or Technology subjects preferred.
• Self-motivated person who is passionate about their work.
• Strong presentation, communication, writing, editing, and research skills
• Understanding of technical, financial, and business subjects, as well as a general understanding of Artificial Intelligence and prompting strategies
• Track record of attracting, retaining, and growing an audience using compelling content in articles, white papers, advertising, email, and video
• You have a growth mindset and a great attitude, and tend to seek team and company success over self-promotion.

• Create informational, clear, and detailed Client Services documentation to improve client support across mediums, including articles, FAQs, white papers, video scripts, web pages, email, direct mail, and others.
• Become an expert in our target audiences of individual traders and investors, financial advisors, hedge funds and brokers.
• Relentlessly follow data and trends to maximize the impact and effectiveness of content and copy across mediums.
• Translate engineering-focused documentation and other highly technical content into clear, informative material that our target audiences find easy to consume.
• Work collaboratively within a cross-functional team environment to analyze, create, and maintain messaging in a timely and consistent manner.
• Ability to quickly conduct research on trends and topics within the finance and technology sectors
• Support a variety of teams across the company.

Which skills are required:

• Bachelor's in journalism, marketing, communications or related field preferred
• 3-5 years of experience editing, proofreading and feature article writing
• 3+ years of experience writing for a B2B audience
• Financial and technical writing experience
• Comfortable working under time-sensitive deadlines
• Ability to prioritize and manage multiple high-priority pieces
• Superior writing skills in English
• Flawless accuracy in terms of grammar and information
• Meticulous attention to detail
• Takes initiative and solves problems independently

 To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.