Lead Customer Service Communications
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Lead Customer Service Communications
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for managing the strategy, coordination, implementation, and optimization of customer service communication across all product offerings. Consults with the business and internal and external creative agencies to define project requirements to transform them into communications for our customers. Partners with the business to develop customer service communication strategies based on business objectives and maintains a consistent tone and voice across all communications. Leads cross-functional teams to articulate strategies. Manages processes, procedures, and workflows for customer communications.
Responsibilities
- Creates and manages customer service communication content strategies, communication plans, installs calendars, communications repositories, and style guides.
- Manages the intake of communication requests. Captures communication requirements from the business and incorporates them into communications.
- Tracks progress and works to resolve roadblocks during the development and implementation of customer service communications.
- Identifies areas for improvement and recommends enhancements to management.
Minimum Qualifications
At a minimum, here’s what we need from you:
- Bachelor's Degree in Communication, English, Journalism, or related field
- 2+ years of experience in brand positioning, messaging, content writing, proofreading, communication development, or related field
- In lieu of a degree, 6+ years of experience in brand positioning, messaging, content writing, proofreading, communication development, or related field
Preferred Qualifications
If we had our say, we would also look for:
- Master's Degree in Communication, English, Journalism, or related field
What are you waiting for? Apply today!
And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.