Discover
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Hybrid

Lead Technical Writer

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Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description  

Responsible for planning, writing, and providing ongoing support for the Business Technology Cybersecurity (BTCS) team partnering with subject matter experts (SMEs) in Legal, Corporate Risk Management and Cybersecurity. The role develops documentation for Information Security that complies with regulatory requirements as well as the supporting documentation. The role also provides support for the administration of tools used to develop Information Security Policies. The role also manages policy and procedure administration for the BT CS department. Works under minimal supervision. 

Responsibilities:

  • Support the development, production, and maintenance of BTCS policies and standards including content updates and review, and senior management certification 
  • Co-ordinate across business units including, Corporate Risk, Legal, BT, and other business areas to ensure updates to the Information Security standards are adequately captured and reviewed 
  • Research, analyze, and translate analytical and technical business information, and communicate it in a clear, concise, and organized manner 
  • Manage policy and procedure administration for the Business Technology Cybersecurity department. Monitor, track and communicate status to management. Work with cyber contacts to address issues and escalate appropriately 
  • Support the development, production, and maintenance of the Capital and Resolution Plan including content updates and review, and senior management certification
  • Administer Policy and Procedure Share point and other documentation tools as needed. Approve and Provision access and ensure effective access management.  
  • Research existing documentation, identify areas of concern within current documentation, work with SMEs to address them and analyze needs for document creation or revision 
  • Administer Policy and Procedure Share point site and Wdesk-Capital Plan and Wdesk Resolution Plan documentation tools.
  • Create and maintain related job aids 
  • Maintain and enhance document and process controls to ensure ongoing compliance with all regulatory requirements
  • Lead training sessions to train new users on the Wdesk-Capital Plan and Wdesk-Resolution Plan documentation tools. Create and maintain related job aids
  • Peer-edit, following Chicago Manual of Style and Documentation Team’s house style conventions. Ensure that required approval processes are followed.

Minimum Qualification:

  • Bachelors Degree in English or communications
  • 4+ years of experience in professional Writing, Project Management or related

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation + Time Off
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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