Learning Content Manager
Learning Content Manager
COVID-19:
When the COVID-19 Pandemic hit in March of 2020, we were one of the first companies to send our people to work from home. And since then, we’re still (mostly) working remotely. Our first core value is “People First” and the pandemic has reinforced how true this value reigns to us. Our office is located in the Chicago loop, and those that want to may work in-office. For the rest of us, we have “figured out” how to work remotely and we will continue to do so until it’s safe. We know the world is shifting and we are too. What is the future of BenchPrep’s plans for working in-office or remote? We haven’t figured it out exactly - but what we do know is collaboration and connection are our top priorities. Let us know what your preferences or requirements are for being in-office, hybrid or remote only. Welcome to BenchPrep!
About Us:
We deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform is designed to help training organizations, associations and the extended enterprise deliver a highly engaging and effective learning experience for individuals who are trying to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery.
We’re sitting in a pivotal time in the BenchPrep history. The number of learners on our cloud-based learning platform has reached 7 million in 2021.
We’re committed to helping students learn better, and that starts with our own people.
What you'll do in the role:
You will join our team of learning designers and technologists in a profitable, growing company designing and building out amazing learning experiences for learners of all types. In this role, you'll get to work with our customers to assess, plan, and structure their online courses, and then collaborate with our learning technologists to create and deliver more engaging, interactive learning experiences with real user impact. You’ll be a critical part of a great team of passionate learning content managers, learning technologists, and content conversion reviewers in a fun and engaging environment.
Some challenges you’ll tackle:
- Work with new enterprise customers to assess, plan, and structure online courses, and then efficiently ingest and design their instructional content in the BenchPrep platform
- Create learning-science informed deliverables, such as Course Design Overviews and other learning solution documentation, to detail content structuring and migration recommendations in the BenchPrep platform
- Work with Customer Success and our enterprise customers in helping to build out or update existing customer programs, providing strategic thought leadership on how to best evolve their programs from a digital-first content perspective
- Project manage the content workstream of the course creation process, including building and maintaining schedules and managing vendors, contractors, and freelancers to complete course build and enhancement work
- Cultivate and articulate the learning science behind the BenchPrep platform
- Be a learning advocate internally and a learning experience partner to BenchPrep customers: stay abreast of and leverage industry advancements to deliver exceptional learning experiences in every product.
- Collaborate with internal teams to plan for course creation, problem solve when issues arise, and execute solutions while maintaining clear communication
- Support teammates in creating informed, data-backed recommendations and reports for course improvements
- Perform thorough quality assurance (QA) for new courses if needed.
Skills and Experiences We Value**
- Have familiarity with a learning management system (LMS) and a content management system (CMS)
- Experience with MathML/HTML/CSS
- 1+ years project management experience
- Experience with teaching, instructional design, or working in academic publishing
- 1+ years in client (or author) relationship management
- Data literacy
- WCAG awareness
- Have a very strong attention to detail and excellent time management skills
- Have English fluency and excellent written and verbal skills
- Be curious about ever-changing learning technology, learning design, and how to better engage and impact learners
**Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
About the team:
Our Professional Services team is focused on delivering optimal learning experiences for our customer’s learners. We do this by collaborating extensively with our customers and understanding how their instructional content aligns with their learning objectives and how it can be its most engaging and interactive. The team comprises of learning content managers, learning technologists, and content conversion reviewers, all working very closely and collaboratively both in launching new educational programs as well as in growing existing ones. We serve as an extension of our customer’s operations team, with a goal of making them and their programs more effective.
Life at BenchPrep:
We work at BenchPrep because we’re dedicated to the mission and each day have an opportunity to be challenged and learn. We work hard, eat well, and have lots of fun. Culture is our lifeline at BenchPrep. We celebrate our people, both professionally and personally. We focus on flexibility - both in work/life balance, but also everyday in operating with agility. We care about learning so much that we offer employees $1,200 annually to develop their skills. It’s no wonder we were selected in Inc’s Best Workplaces of 2020 and Crain’s 2020 Best Places to Work in Chicago lists.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are looking for high performing and motivated professionals who are excited about the chance to leverage technology to impact the lives of millions of learners. Join us.