Product Technical Writer

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The Role

  •  Partner with product leadership, product marketing, engineering teams, and cross-functional teams to deliver documentation and knowledge to our employees and customers 
  • Create and manage Knowledge Base content, such as feature articles, demo videos, how-to, and tip sheets that will be made available to customers through our customer facing site, Fusion Central 
  • Create base documentation (content and features and delta docs) on core products and solutions and work with product, sales, and services to make that content available to the rest of the organization 
  • Own content creation for Fusion Trailhead Training Modules, the enablement experience platform for communicating training of our product features to Employees, Customers, and Partners 
  • Manage product knowledge for internal users housed in SharePoint, including solution and product sites and pages for specific program releases 
  • Develop a deep understanding of user profiles and client needs to articulate technical solutions to common business problems
  • Develop knowledge in all areas of the Fusion Framework System and related products, and how they enable client organizations to build resiliency

Knowledge, Skills, and Abilities 

  • 3+ years of relevant professional experience (Product Technical Writer, Marketing Writer, Quality Assurance Engineering, etc.)
  • You have experience taking challenging, complex ideas and concepts and making them understandable and appealing to diverse audiences 
  • You want to mix creativity with technical fluency to author engaging and inspiring text that delights and enlightens users without confusing them 
  • You enjoy deeply understanding what you're writing about, so you understand not just how it works, but why it matters to users and buyers. You serve as the voice of our users when collaborating with engineering. You figure out the best way to get customers the info they need, and you find ways to continually improve and iterate upon what you've provided 
  • You have the flexibility and openness to adopt our style and processes to what you create, but also aren't afraid to suggest improvements that benefit our collaborators and customers 
  • You love writing for different audiences, from end users to admins to developers 
  • You gracefully accept feedback, knowing when to push back on feedback you disagree with and when to accept feedback that will lead to better outcomes 
  • Strong writing skills, ability to create technical product documentation and instructional materials 
  • Ability to be a self-starter; demonstrating the ability to work independently and collaborate with multiple teams
  • Passionate about working in a small team and fast-moving entrepreneurial environment 

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, disability, religion, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • DocuSignCRM
    • SalesforceCRM
    • GongCRM
    • ZoomInfoLead Gen

Location

You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

An Insider's view of

What are Perks + Benefits

Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Diversity employee resource groups
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

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