Contract Sr. Organizational Change Management Specialist

Position Summary

The Senior Organizational Change Management (OCM) Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing organizational awareness, engagement, adoption, and usage. This person will focus on the strategy of communications, working with internal and external OCM resources; development of key messages and communications designed to support our people to be successful through change. This role will add the creativity in making their communications effective and stand out from operational communications building a campaign for the initiatives they support.

What will your job entail?

Job Responsibilities:

• Support strategies and contribute to ideation of creative, strategic, memorable campaigns that will excite and motivate employees to take positive and productive action.
• Apply the Ryan Specialties structured methodology to deliver communications and change management activities.
• Work with leaders and project teams to produce a data driven change plan which includes engaging and motivating communications, conducting readiness and resistance assessments using surveys, interviews, focus groups, or other methods; evaluate and summarize findings for project management and steering teams.
• Work with project team members to identify the scope of changes and affected users related to projects. Complete End User Assessments such as Audience Analysis and Change Impact Assessments to determine the degree of individual and role-based impact.
• Partner with Project management team members and Business Sponsors to understand the departmental goals and daily ways of working to align changes to business needs.
• Identify potential areas of resistance and draft mitigation approaches.
• Develop communication plans and communications, develop and/or co-develop change management plans outlining the schedules for related OCM effort, and deliverables which will support effective sponsorship, higher employee engagement and successful project outcomes.
• Change management plans will include a Communication Plan, developed in collaboration with the OCM Director and Employee Communications team members.
• Conduct learning journey needs assessments by role.  Provide recommendations on how to develop and delivery learning objectives by role, in collaboration with Training Managers.
• Coaches and influences stakeholders to help lead change management within the organization on technology, modernization and high-level corporate initiatives assigned.
• Identify and recommend appropriate resources to support the Change Network, including their onboarding and leading of routine meetings in support of the assigned projects / change initiatives.
• Identify success of the assigned projects / change initiatives.  Manage measurement to track adoption, utilization, and proficiency of users.
• Identify proactively areas of resistance and contribute to mitigation planning.
• Contribute to steady state new ways of working by role as part of the transition planning effort.

Work Experience and Education:

• Bachelor's degree and at least 3 years of enterprise technology deployment OCM experience OR a High School Diploma / GED and at least 7 years of OCM experience
• Certified in Prosci® methodology preferred.
• Certified Change Management Professional, CCMP preferred.
• Experience in Insurance processes is desired.
• Experience in Workday/ERP system implementation is desired.

Skills:

·       Experience in participating in cross-functional projects and influencing key stakeholders.

·       Experience in engaging individuals, teams, and leadership to drive successful change.

·       Excellent written, verbal, and presentation skills

·       Demonstrated organizational, business process and project management skills.

·       Intellectual curiosity and the ability to quickly learn.

·       Comfort working at a fast pace and with ambiguity.

·       Serious attention to detail and proven ability to manage multiple, competing priorities.

·       Keen emotional intelligence

·       Strong storytelling skills: ability to use stories to engage, inform, or inspire others.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is - annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected] 

 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.