As a Conversational AI Bot Developer, you will design, develop, and implement AI self-service applications while collaborating with clients and managing multiple projects.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.
As a Conversational AI Bot Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full lifecycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.
What You'll Be Doing
- Support voice and digital AI Self-Service solutions for large, multi-location contact centers
- Design, develop and implement AI self-service applications with Google CCAI
- Ability to interface with clients as needed to drive towards implementation of AI solutions
- Serve as a strong contributor to the Google Delivery practice Google CCAI projects
- Collaborate with project team members to provide input to conversation design specifications
- Integrate to backend systems using web services, databases, and reporting
- Perform Unit Testing of developed code
- Assist with System and Functional Testing
What You'll Bring to the Role
- 8+ years of application development experience overall
- 3+ years of experience with Google Dialog Flow ES/CX
- 1+ year of technical on-hands experience with Google Cloud CCAI or other AI platforms, i.e., Amazon Lex, Kore.ai, Uniphore, IBM Watson, etc.,
- Google Certification a plus and/or Badge completion required
- Knowledge of Cloud Services Architecture, Apigee, Vertex AI
- Ability to support multiple projects at the same time
- Experience in supporting large multi-site contact center implementations
- Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
- Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
- Must be able to work independently, be organized, self-motivated, and have attention to detail
- Excellent communication skills, both written and verbal
- Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
- Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
- Bachelor's degree required
Desired Experience
- 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience
- VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
- Bilingual (Spanish) skills a plus
What You Can Expect
- The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
- Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.
#LI-BN1
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Top Skills
.Net
Amazon Lex
Apigee
C#
Google Ccai
Google Dialog Flow Es
HTML
Ibm Watson
Java
JavaScript
Kore.Ai
Nosql Databases
Nuance
Oracle
Python
Rest Api
Soap
SQL
SQL Server
Uniphore
Vertex Ai
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The role involves providing exceptional customer service for Group Variable Universal Life insurance policies, responding to inquiries, and educating customers on policy features.
Top Skills:
Computer Systems
Cloud • Fintech • Information Technology • Machine Learning • Software
As the Director of Partner GTM, you will lead the US partner channel lifecycle, drive go-to-market strategies, and ensure partner success while building a strong sales culture.
Top Skills:
SaaS
Healthtech • Insurance • Other • Sales • Software
The People Operations Lead will manage the entire employee lifecycle, focusing on employee engagement, compliance, benefits, and performance management, while collaborating effectively for a positive work environment.
Top Skills:
AirtableAsanaGreenhouseHr AnalyticsHris SystemsLatticeRadford/Pave CompensationSequoia
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
