Coordinator, Ticket Sales Experiences

Description

Position Overview:

The Ticket Sales Experiences Coordinator will have a wide range of responsibilities to assist the Ticket Sales and Service department function at its highest level. The person who fills this role will be responsible for the development and creation of the experiences with the Season Ticket, Group Sales and Service departments, as well as the execution of day of game client experiences. 

Responsibilities:

We are looking for candidates who have strong organizational and time management skills. More specifically, you will be responsible for the following: 

Event Development & Execution

• Develop and assist with the execution of ticketing experiences and special offers for current clients, new business development, and group sales efforts.
• Provide logistical support for each experience.
• Train sales staff on online group offers, event execution, and Fan Experience Packages.

Cross-Functional Collaboration

• Collaborate with Event Production, Basketball Operations, and Sales and Service staff, plus Levy and other external vendors to ensure seamless event delivery.
• Serve as the Ticketing liaison on game days, managing group and prospect experiences.
• Coordinate with United Center operations, Guest Relations, security, At Your Service, Levy, and Standard Parking on staffing and logistics.

Group Sales Support

• Manage the Group Event Calendar in partnership with the Group Sales Manager, Account Executives, Corporate Partnerships, Game Entertainment, and United Center personnel.
• Coordinate and advance day-of logistics for large group events.
• Create and distribute group documentation, including agendas, event details, advisory sheets, waivers, and VIP lists.

Administration & Communication

• Assist with the creation and distribution of game-day building notes.
• Build and Distribute Speedtix offers.
• Communicate with internal stakeholders to ensure event details are shared across the organization.
• Support monthly Ticket Sales and Service meetings, including meeting notes and tracking goal achievers.
• Build and maintain a catalog of industry best practices for Ticket Sales and Service.
• Provide additional support to the Ticket Sales and Service leadership team as needed.

Qualifications:

• Experience in event coordination or related role in the sports industry preferred.
• Excellent oral and written communication skills.
• Strong attention to detail with the ability to prioritize and have outstanding follow through.
• Satisfactory computer skills, including some proficiency in Microsoft Office (Excel/Word).
• Ability to work cooperatively with others
• High degree of discretion dealing with confidential information
• Consistent, punctual and regular attendance.  Available to work flexible hours including evenings, weekends and holidays. During the basketball season this may include nights and weekends.

Compensation & Benefits:

The base salary range for this role is $45,000 - $50,000 annually + structured bonus and is overtime eligible. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. 

The Chicago Bulls offer competitive benefits and perks. Our full-time offerings include, but are not limited to: 

• Healthcare, dental, and vision coverage
• 100% paid premium for basic employee life insurance and disability coverage 
• 401(k) with employer match plus annual discretionary contribution 
• Flexible spending account for healthcare and dependent care as well as commuter benefits
• Paid time-off including vacation, sick, holiday, days of significance, and parental leave 
• Complimentary home game tickets, parking, and gym access
• Complimentary snacks, lunch and dinner (if working games / events). 
• Pet Insurance

The Chicago Bulls offer workplace flexibility. Full-time remote work is not an option for this role and interested applicants should be currently located in or prepared to move to the Chicagoland area. This role will require a flexible schedule with the ability to work evenings and weekends as required.  

We are an Equal Opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.