Create clear, scenario-first support content and knowledge updates for product teams. Own local support documentation, analyze tickets and customer journeys, iterate based on feedback and data, partner with support teams, and help evolve content guidelines and standards.
We’re building a Content Design function from scratch and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
Key Responsibilities
- Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
- Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
- Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
- Help evolve content guidelines and standards.
Skills, Knowledge & Expertise
- 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
- Basic experience with analyzing support tickets or customer journey mapping (CJM).
- Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
- Experience with iterating and improving content based on feedback, research, and data.
- Strong cross-functional collaboration skills.
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
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With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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