- Maintaining high level of productivity.
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer issues.
- Obtaining product knowledge so that you can answer questions.
- Processing orders, forms, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communication with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- The ability to work Tuesday though Friday 9 am to 6pm ,Saturday 8 am to 3 pm
- Excellent communication, organizational, and interpersonal skills.
- Ability to stay calm when customers are stressed or upset.
- Encouraging and motivating personality
- A polished and professional demeanor.
- Self-motivation and discipline.
- An ambitious and competitive nature.
- Highly evolved customer service skills.
- A working knowledge of Microsoft office and computer savvy competence.
- Benefits: Medical, Dental, and Life Insurance.
- Monthly bonuses/commissions.
- Special bonuses throughout the year.
- 401(k) with company match.
- Comprehensive, paid training.
- BA/BS Preferred.
- Minimum of 3-5 years of professional customer service experience.
- Only full-time employees eligible
- Phone
- Chat
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- HVAC: 1 year (Preferred)
- Call center: 3 years (Required)
Over 55 Years of Family Integrity. Irv Hirsch started AA Service Co. Heating & Cooling in the early 1960’s out of his garage and built it into a thriving enterprise through hard work, a can-do attitude and the highest level of business and personal integrity. He knew all along that business is personal. He knew people do business with people they trust, people they can count upon when they have a problem, people who will stand behind their work.
The AA SERVICE FACILITY
Information & Communications
24-hour emergency dispatch center guarantees access when customers need it most. Call our main phone number anytime and you will be provided with 24 hour service 365 days a year, from a real person.
Pay: Average first year income range: $24 - $28 per hour.
The Customer Service Rep is responsible for the following:
The ideal Customer Service Representative must have:
The eligible Customer Service Representative will receive:
Requirements:
EOE F/M/V/D
Job Type: Full-time
Benefit Conditions:
Communication method(s) used:
#HP1
Job Type: Full-time
Benefits:
Experience:
Work Location: In person
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
