We are looking to hire a Customer Engineer located on the East Coast, or able to support East Coast business hours, to help demonstrate the value of our products and enhance our customers’ investment in Microsoft Configuration Manager and Intune through automated third-party application management.
You will support customers throughout their lifecycle, from onboarding and deployment to ongoing support, helping them meet their security and compliance goals while delivering a high-quality customer experience.
Responsibilities:
- Deliver product demonstrations, onboarding sessions, and environment reviews
- Manage customer support cases across email, chat, phone, and community forums
- Support customers in deploying and optimizing Patch My PC solutions
- Build and maintain strong knowledge of Patch My PC products and platform capabilities
- Develop expertise in supporting technologies such as Configuration Manager, Intune, and WSUS
- Lead an average of 3 to 4 customer-facing calls per day
- Participate in webinars, training sessions, and community engagement as needed
- Stay current on platform updates and industry trends and share insights with the team
Required Skills:
- 3+ years of experience with Microsoft Configuration Manager or Intune
- 3+ years of experience in a technical support or customer-facing engineering role
- Experience working with Windows in virtual environments such as Hyper-V
- Ability to quickly learn new tools and technologies
- Strong troubleshooting and critical thinking skills
- Ability to clearly explain technical concepts to both technical and non-technical audiences
- Strong written and verbal communication skills
- Comfortable leading customer-facing calls and presentations
Nice to Haves:
- Experience with PowerShell or C#
- Familiarity with GitHub, Azure DevOps, or similar tools
- Experience with WSUS and certificate management
- Knowledge of software updates and application deployment in Configuration Manager or Intune
- Experience with application packaging
- Awareness of security best practices for patching and endpoint management
Compensation:
- Competitive Salary: $80,000 - $100,000 based on experience and location.
Benefits:
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.
Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.
Step 1: Initial Screen
A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work.
Step 2: Hiring Manager Interview
A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured.
Step 3: Scenario Project
Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy.
Step 4: Team Interview
A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers.
Step 5: Cross Functional and Leadership Conversations
This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values.
Step 6: Final Conversation with Our CEO
As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members.
Our goal is to keep the process efficient and respectful of your time while ensuring both you and our team feel confident about the fit both technically and culturally.
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