Customer Experience Associate I

Remote Technical Customer Service Specialist

Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients with their relational database, SSL, and server needs.

 Starting Pay $17.31 Per Hour – Full time – Weekdays 11 am to 8 pm EST.

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package from day one, so you’ll be able to thrive both personally and professionally. 

About the Role 

You will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. 

As a Remote Technical Customer Service Specialist, you will be responsible for: 

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.

• Performing routine call center activities concerning business products and services.

• Using the tools provided to guide you through customer conversations. 

• Providing customers with important information while communicating in a warm empathetic manner.

• Gathering information to keep customer profiles and accounts up to date.

• Using your computer knowledge to give exceptional customer service.

Requirements 

 To be successful in this role you will: 

• Have a high school diploma or equivalent. 

• Be able to successfully pass a criminal background check. 

• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

• Have at least 6 months of customer service work experience.

• Typing Speed of 30WPM or higher.

• Have knowledge of desktop and portable devices.

• Have knowledge of relational databases, SSL and/or Servers.

• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.

• Secured workspace that has a door that separates you from the rest of your home. 

Work in a way that works for you

At Conduent we want you to be yourself. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. 

In this role, we can offer the following working schedule: 

• Monday through Friday – 11am – 8pm EST

Working with us 

Join a rapidly growing organization that can support your career goals. 

Working for you

What you get: 

• Paid Training 

• Career Growth Opportunities 

• Full Benefit Options 

• Great Work Environment 

• Weekends and holidays normally off 

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! 

We are currently NOT hiring in the following geographies, including but not limited to: 

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA
Metro Areas: Minneapolis - MN, Washington, DC, Denver/County of Boulder/Edgewater County - CO

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.31 per hour.