Supervises front desk operations and part-time staff at a community ice center. Manages customer service, registrations, rentals, refunds, billing, cash handling, deposits, program administration, bookings, and special events. Monitors customer satisfaction through surveys and collaborates with marketing and program leaders on newsletters, website content, and social media. Requires schedule flexibility for evenings, weekends, and events.
“Recreate” a better life with a career in the field of Parks & Recreation!
JOB SUMMARY
The Customer Experience Supervisor oversees the front desk team and overall customer service experience at the Glenview Community Ice Center (GCIC). This position champions a welcoming, customer-focused culture that reflects the Glenview Park District’s values and provides direct supervision to several part-time team members. The Customer Experience Supervisor is responsible for the following essential functions, including, but not limited to:
- Manages the front desk operations (customer service, registration, facility rentals, program transfers, refunds, billing, cash handling and daily deposits).
- Provides administrative support for ice programs, leagues, public skating, special events, tournaments, and competitions.
- Manages birthday party and room rental bookings, ensuring positive customer experiences.
- Develops and monitors customer satisfaction metrics, including quarterly surveys on customer service, facilities, and programs.
- Collaborates with Marketing and program leaders to manage newsletters, website content, and social media.
QUALIFICATIONS
- Bachelor’s degree, preferably in parks and recreation, education, business, or a related field. Significant and relevant experience may be considered in lieu of formal education.
- At least 3 years of experience in a similar role and 1 year of supervisory experience required.
- Critical thinking, analytical ability, excellent communication and organizational skills, and strong technical ability (MS Office Suites) required.
- Professional certification(s) and/or active membership in a professional association are desirable. Valid Illinois driver’s license required.
SCHEDULING & PAY
- This is a full-time exempt (salary) position with a mostly regular schedule of Tuesday to Friday, 11:00 AM to 7:30 PM; Saturday 8:00 AM to 4:30 PM. The role requires flexibility to vary the schedule to work nights and weekends based on staffing needs, special events and programming schedule.
- Target hiring salary is $64,674.84 - $68,312.75 dependent on qualifications. The full pay range is $64,674.84-$93,778.20.
BENEFITS WE OFFER
In exchange for your time and talent, we offer a generous benefit package, including:
- Medical Coverage, PPO or HMO
- Prescription Coverage
- Dental Coverage
- Vision Insurance
- Life Insurance (basic & voluntary)
- Pension / Defined Benefit Plan (IMRF)
- 457 Plan / Defined Contribution Plan
- Flexible Spending Accounts
- Paid Holidays, Personal Days, Vacation, Sick Time
- Park District Facility Discounts and Usage Benefits
FOR MORE INFORMATION
To express your interest, contact Jasmine DeCola.
APPLY ONLINE
Visit us at www.GlenviewParks.org – click on “Jobs” at the top of the page.
If interested, please apply early. Recruiting and interviewing will begin immediately.
The Glenview Park District is an Equal Opportunity Employer.
Glenview Park District Glenview, Illinois, USA Office
Glenview, IL, United States
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