Customer Growth & Onboarding Program Manager

About the Role

You'll bring strong strategic thinking, operational prowess, program management ability, and interpersonal ability to maintain relationships. The team will look to you as a specialist on our value proposition to our customers as well as our operational structure and capabilities. In this role, you will be responsible for developing and maintaining a roadmap that enhances our customer growth and onboarding operational workflows, with a focus on increasing profitability, customer satisfaction, and scalability for two of Uber Freight’s fastest-growing business units.

What the Candidate Will Do

• Roadmap development: Develop and maintain a comprehensive roadmap for development and improvement of commercial and operational processes.
• Implementation: Implement new processes across commercial and operational teams to achieve revenue growth goals while exceeding customer expectations.
• Cross-functional alignment: Partner across our commercial and operations teams to ensure alignment on business requirements, implementation plans and prioritization of activities and solutions.
• Customer onboarding: Develop and lead a robust and detailed customer onboarding process, ensuring all communication and operational tasks are completed timely to minimize start-up costs and maximize customer satisfaction and business net revenue.
• Strategic leadership: As a key part of the leadership team, reporting to the VP of operations for these two business units, provide insights and business strategy recommendations.
• Program execution: Oversee and manage program timelines, deliverables, and resources to ensure successful execution.

Basic Qualifications

• 3+ years of professional experience in a program manager, continuous improvement manager, or transformation management role at a logistics or supply chain company
• Experience managing critical processes in the commercial or onboarding space. 
• Strong understanding of process optimization and continuous improvement methodologies.
• Ability to lead and collaborate effectively in a fast-paced, cross-functional environment.
• Experience collaborating with and presenting to executive and C-Suite leadership

Preferred Qualifications

• Exceptional organizational, problem-solving, and communication skills.
• Strong understanding of process optimization and continuous improvement methodologies.
• Experience in asset based transportation pricing, yield, or network management.
• Experience in partial truckload and LTL pooling operations or commercial activity.
• Ability to lead and collaborate effectively in a fast-paced, cross-functional environment.
• Experience collaborating with and presenting to executive leadership.
• Experience implementing commercial go-to-market strategies for expansion businesses.
• Familiarity with industry-specific technologies and tools.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The salary range for this role is $102,350 to $120,800 a year.

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.