Hands-on Adobe Customer Journey Analytics (CJA) Lead responsible for designing, configuring, and executing CJA solutions, enabling AEP data flows, defining measurement frameworks, mapping data sources, and delivering reporting while partnering with stakeholders and providing technical architecture and execution.
Position Overview
Blue Acorn iCi is seeking a hands-on Adobe Customer Journey Analytics (CJA) Lead to join an established client team and guide an implementation that is already well underway. This person will serve as the primary voice of CJA expertise—providing technical leadership, solution design, and practical execution while operating independently without relying on a large supporting team.
This is a hands-on delivery role. Success requires deep platform expertise and the ability to build and configure CJA solutions—not only lead a team or interface with stakeholders.
Location: Remote - United States
- Lead and actively contribute to the ongoing CJA implementation, providing independent technical direction and expert guidance.
- Design and configure CJA solutions across Analysis Workspace, Data Views, metrics, dimensions, segments, calculated metrics, attribution models, and reporting.
- Guide CJA data enablement through AEP, including XDM schema design, datasets, identity strategy, ingestion patterns, and connection configuration.
- Provide architecture recommendations, identify implementation gaps or risks, and define practical paths forward.
- Independently evaluate the current implementation, recommend solutions, and execute the work needed to move it forward.
- Translate business questions and stakeholder requirements into scalable analytics use cases, measurement frameworks, and reporting solutions.
- Assess and map data sources to support CJA use cases, including Adobe Analytics, Adobe Journey Optimizer (AJO), CRM platforms, and other enterprise systems.
- Establish reporting and analytics best practices that improve consistency, usability, governance, and adoption across the client team.
- Develop reporting architecture and measurement frameworks that enable reliable, actionable insights across customer journeys.
- Partner effectively with business and technical stakeholders while remaining accountable for hands-on configuration, troubleshooting, and delivery.
- Serve as a trusted source of CJA expertise for the client team.
- Balance stakeholder partnership with direct ownership of technical delivery.
- Deep, hands-on expertise with Adobe Customer Journey Analytics, including Analysis Workspace, Data Views, metrics, dimensions, segmentation, calculated metrics, attribution, and reporting.
- Strong Adobe Experience Platform (AEP) knowledge, including data architecture, XDM schemas, datasets, Identity Service, Real-Time Customer Profile, data ingestion, and CJA data enablement.
- Demonstrated experience designing CJA implementations and analytics solutions, defining business use cases, mapping data sources, and developing measurement frameworks.
- Experience connecting AEP data to CJA through batch and streaming ingestion and working with data from Adobe Analytics, AJO, CRM, and other enterprise sources.
- Strong consulting and communication skills, with the ability to translate business needs into clear technical and analytics solutions.
- Ability to work autonomously, make sound architecture decisions, and lead initiatives with limited day-to-day oversight.
- Proven ability to combine technical leadership with hands-on platform execution in a complex enterprise environment.
The base salary range for this position is $150,000 – $200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.
Similar Jobs
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Coordinates installation projects from initial customer and provider contact through scheduling, product delivery, compliance documentation, issue resolution, and post-completion work orders. Communicates with customers, service providers, stores, and vendors through inbound and outbound calls, documents interactions in company systems, ensures SLA adherence, assesses costs and chargebacks, and supports consistent customer service and process improvement in a fast-paced environment.
Top Skills:
Installation Management SystemMyredvestSalesforce
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate property and casualty coverages, and converts prospects into policyholders. The role includes paid licensing and training, customer relationship building, sales closing, and representing the Liberty Mutual brand. Employees must work a designated weekday and weekend schedule and meet remote-work requirements, including a professional workspace and wired high-speed internet.
Top Skills:
Cable InternetDsl InternetFiber InternetPcWired High-Speed Internet
Fintech • Financial Services
Lead design, build, automation, and modernization of enterprise virtualization and hosting platforms (VMware and OpenShift Virtualization). Drive platform lifecycle, VM provisioning, performance/capacity, compliance, and incident postmortems. Collaborate with teams and vendors, write and maintain infrastructure code and automation, and participate in Agile delivery while guiding technical decisions, risk management, and mentoring engineers.
Top Skills:
AnsibleAvi (Avi Networks/Alb)Converged Hyper-Converged InfrastructureInfrastructure-As-CodeKubernetesLinuxOpenshift VirtualizationPowershellPythonRed Hat OpenshiftVMwareVmware AriaVmware NsxVraWindows
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
