Own end-to-end customer order fulfillment by coordinating vendors, logistics, and internal teams. Provide customer support, resolve issues and escalations, support onboarding, and strengthen customer satisfaction and retention. Collaborate cross-functionally with procurement, finance, product, engineering, and customer success teams. Monitor recurring issues, improve operational processes, and develop effective SOPs and workflows while managing multiple customers and orders.
This is a remote position.
Requirements
- 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role.
- Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously.
- Strong problem solving and issue resolution skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and organisational skills.
- Demonstrated ability to take ownership and follow issues through to resolution.
- Ability to prioritise competing requirements in a fast paced environment.
- Ability to work effectively with customers, vendors, internal teams, and external partners.
- Strong judgement with the ability to resolve issues independently and escalate appropriately when required.
- Comfortable using spreadsheets, CRM systems, ticketing platforms, and other operational tools.
- Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement.
- Experience managing international or cross border fulfilment.
- Experience working with vendors or third party service providers.
- Experience supporting customers across multiple countries or regions.
- Experience working in a remote or distributed organisation.
- Experience with order management, CRM, or customer support platfor
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
