Support Microelectronics customers as a subject-matter expert in colloidal silica and CMP-related quality. Resolve customer issues, drive quality improvements, support MOC and risk assessments, assist sales with technical presentations, and provide product and sales training.
Nalco Water, an Ecolab Company, is seeking a Customer Quality Engineer for our Colloidal Technologies Group (CTG) Division. A growth bet for CTG is the microelectronics (MicroE) industry, for which specialty abrasives are a critical input to chemical mechanical planarization (CMP) process. The existence and management of quality management system (QMS) is a leading business driver for the entire MicroE value chain. If you are passionate about implementing quality improvements efforts to instill long term measures for a rapid expanding market, implementing new technology, helping to troubleshoot and solve complex clients’ problems, training technical sales reps, we invite you to apply! This is your opportunity to join a large growing company offering a competitive base salary, bonus structure and benefits.As a customer quality engineer (CQE), you will be focused primarily on slurry formulators and wafer manufacturers that supply Microelectronic (ME) fabs. However, this role will also support all CTG customers or segments that have management of change (MOC) requirements or maintain quality scorecards (i.e., Catalyst, Specialty Coatings, and Precision Investment Casting). The CQE will be a subject matter expert (SME) on Nalco’s colloidal silica process and its impact to CTG customers.The base salary range for this position is $133,700.00 - $200,600.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
What’s in it for you:
- The opportunity to take on some of the world’s most meaningful challenges, working with high-profile customers working in the MicroE industry.
- The ability to make an impact with a company that is passionate about your career development.
- Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
- Enjoy a flexible, independent work environment.
- Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
What you will do
- Collaborate and communicate cross-functionally with key stakeholders within quality management systems, such as research, supply chain, marketing, and sales to resolve customer quality issues and proactive feedback.
- Drive customer quality communication and satisfaction; drive improvement at our high-priority accounts, which is measured by customers’ scorecards; and develop plans to improve customer satisfaction and relationships.
- Support quality initiatives, such as management of change (MOC) initiative and risk assessments, as Nalco builds capacity and a more robust Supply Chain to meet demand in the MicroE industry.
- Assist sales representatives and Corporate Account Managers in making industry-specific technical/application related sales calls and presentations in specific product and market applications.
- Work with marketing and sales stakeholders to identify new product and program applications, which could lead to innovation projects, either short-term (“Just-Do-It”) or longer-term, intermediate, or full Phase-Gate efforts.
- Provides on-the-job product and sales training as appropriate and identifies training and reference materials needed for field sales training program.
Position Details:
- This position is remote and will primarily support customers in North America and Asia Pacific.
- Targeted accounts in the Microelectronics Industry.
- Up to 25% overnight travel required.
Minimum Qualifications
- B.S. in Engineering or related technical degree.
- 6 years of related industry experience in Microelectronics, Semiconductors, CMP, or related manufacturing experience.
- Project Management experience.
- Statistical knowledge and background related to SPC, process control, and manage of change.
- Engineering knowledge and experience with manufacturing, quality management systems (QMS) and strong systematic problem-solving skills.
Preferred Qualifications
- Solid knowledge of colloidal silica operations.
- Knowledge of our MicroE customers’ key business drivers and how quality affects them.
- Strong written and oral communication skills.
- Experience and/or desire to teach, train and coach.
- Strong collaboration skills that can be utilized with internal and external customers.
- Strong influential leadership.
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power, and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability, and performance for our customers.Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Top Skills
Cmp
Colloidal Silica
Process Control
Qms
Spc
Similar Jobs
Automotive
The Customer Quality Engineer manages quality-related customer interactions, conducts failure analyses, oversees quality audits, and implements improvement projects to enhance customer satisfaction.
Top Skills:
5Why8DDoeExcelFmeaMinitabPower BISpc
Automotive
The Customer Quality Engineer ensures battery products meet customer specifications, supports quality assurance operations, investigates issues, and promotes quality awareness.
eCommerce • Fashion • Other • Retail • Sales • Wearables • Design
The Supervisor supports store leadership by driving sales, coaching staff, ensuring exceptional customer service, and managing operational tasks.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft Word
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
