Contact service customers by phone and email to ensure satisfaction, assist the Service Manager with outreach, resolve minor issues or escalate, and keep accurate records of customer interactions.
Advantage Chevrolet of Bridgeview is looking for a friendly, detail-oriented Customer Relations Representative to join our Service Department team. This role is key to keeping our customers informed, engaged, and satisfied throughout their service experience.
What You'll Do:
- Follow up with service customers via phone and email to ensure a positive experience
- Assist the Service Manager with customer communication and outreach
- Help resolve minor customer concerns and escalate issues when needed
- Maintain accurate records of customer interactions
What We're Looking For:
- Strong communication skills, both verbal and written
- A positive, customer-first attitude
- Comfortable with phone-based outreach and follow-up
- Reliable, organized, and able to manage multiple customer touchpoints
- Prior customer service or automotive experience a plus, but not required
Details:
- Reports to the Service Manager
- Part-time schedule
Requirements
- Strong communication skills, both verbal and written
- A positive, customer-first attitude
- Comfortable with phone-based outreach and follow-up
- Reliable, organized, and able to manage multiple customer touchpoints
- Prior customer service or automotive experience a plus, but not required
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