Customer Reliability Engineer / Applications Engineer

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Role Summary/Purpose 

The Customer Reliability Engineer will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation, oil and gas production and exploration, and mining equipment located around the world.

Essential Responsibilities The Customer Reliability Engineer must leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts. 

• Quickly learn and understand engineering processes related to power generation, oil and gas, and mining industries; leveraging the experience of the greater team when necessary. 

• Quickly learn and understand rotating and process equipment related to power generation, oil and gas, and mining industries; leveraging the experience of the greater team when necessary. 

• Quickly master cutting edge predictive analytics software and tools. 

• Deftly manage customer expectations and satisfaction for assigned customer accounts.

Qualifications/Requirements

• Bachelor's Degree in an engineering discipline from an accredited university or college.

• Minimum 1 year of experience in the Power Generation, Oil and Gas, mining, or related industry OR:

• Working knowledge of industrial equipment, maintenance, and trouble shooting.

Desired Characteristics 

• Experience analyzing time series data of industrial equipment.

• Passionate about software and technology.

• Able to excel in a team environment.

• Computer programming/scripting skills.

• Enthusiastic and has a great attitude.

• Hard working and committed to superior quality in their work

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.