Provides remote customer support through phone, email, and approved channels. Answers questions, troubleshoots common issues, escalates complex requests, documents interactions, follows up, protects customer information, and maintains professional service standards.
TPT Global Tech is seeking a friendly, dependable Customer Service Representative to assist customers remotely. You’ll answer questions, help resolve issues, and make each interaction clear and professional. This part-time role is a good fit for someone who communicates well, stays organized, and enjoys helping people.
Responsibilities
- Respond to customer inquiries by phone, email, or other approved support channels.
- Listen carefully, identify customer needs, and provide accurate information.
- Troubleshoot common issues and escalate more complex requests to the appropriate team.
- Document customer interactions and follow up when needed.
- Maintain a courteous, professional approach while meeting service expectations.
- Protect customer information and follow company procedures.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and solution-oriented approach.
- Reliable internet access and a suitable remote workspace.
- Ability to use computers and learn customer service tools.
- Good time-management and organizational skills.
- Previous customer service experience is preferred but not required.
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
