Raydar Logo

Raydar

Customer Success Associate

Posted 3 Days Ago
Remote
Hiring Remotely in United States
14K-22K Annually
Junior
Remote
Hiring Remotely in United States
14K-22K Annually
Junior
Serve as the day-to-day contact for independent professionals, managing onboarding, weekly check-ins, communications, applications, screening calls, documentation, and feedback flow between the community and internal account teams. Maintain accurate profiles, share updates and newsletters, and independently drive organization and follow-through while working primarily through calls.
The summary above was generated by AI

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as the day-to-day contact for a group of independent professionals on a platform, handling onboarding, regular check-ins and communication. Act as the link between those professionals and internal account teams so the right information reaches the right people.

What you'll do

- Hold weekly check-in calls to review progress, blockers and next steps, and keep an up-to-date profile on each person you support.

- Send regular updates, newsletters and announcements to keep the wider community informed.

- Review incoming applications and run screening calls with promising candidates.

- Keep role documentation current as new feedback and priorities come in, so everyone works from the latest information.

- Relay feedback and priorities between the community and internal account managers.


Requirements

What we're looking for

- 2+ years in a customer-facing role.

- Excellent written and spoken English across quick chat messages, formal responses, newsletters and calls.

- Strong relationship-building skills and comfort spending about 60% of your time on calls.

- Highly organized and detail-oriented, with a record of keeping accurate records on the people you support.

- Ability to drive structure and follow-through independently.

- Availability to work typical startup hours in the Pacific time zone.


Benefits

Compensation and benefits

- Base salary: USD 14,400 to 21,600 per year

Location and work model

- Remote (US)

- Full-time

Similar Jobs

4 Days Ago
In-Office or Remote
81K-128K Annually
Entry level
81K-128K Annually
Entry level
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Manage the full customer lifecycle for DX customers, including implementation, adoption, success planning, renewals, expansion, and executive engagement. Track account metrics, forecast renewals, resolve retention risks, identify growth opportunities, and align customer use cases with business goals. The role requires proactive collaboration across internal teams and four days per week onsite in Salt Lake City.
Top Skills: AtlassianDx Platform
2 Days Ago
Remote
United States
134K-158K Annually
Senior level
134K-158K Annually
Senior level
Artificial Intelligence • eCommerce • Marketing Tech • Software • Analytics
Manage and grow enterprise customer relationships by driving ecommerce product adoption, onboarding, training, KPI performance, renewals, and strategic success plans. Provide data-driven content and retail media recommendations across platforms such as Amazon, Walmart, Target, and Chewy. Coordinate customer support with technical teams, communicate with senior executives, represent customer needs internally, and help shape product development. This remote role requires 15–25% travel to client locations.
Top Skills: AIAmazonChewyCommerceiq PlatformExcelSQLTargetWalmart
3 Days Ago
Remote
United States
Junior
Junior
Software • Energy
Support customer onboarding from sales handoff through go-live and ongoing operations. Responsibilities include preparing and running kickoff calls, collecting customer and site information, tracking implementation milestones, communicating about dispatch events and tests, monitoring site alerts, answering questions, escalating issues, maintaining HubSpot records, and improving onboarding materials. The role requires strong organization, clear communication, reliable follow-through, and availability during occasional after-hours dispatch events.
Top Skills: Hubspot

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

  • Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
  • Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
  • Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
  • Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account