Customer Success Enablement Manager

Pigment is looking for a Customer Success Enablement Manager to help our global Customer Success organization deliver more consistent customer outcomes, faster ramp, stronger adoption, and better expansion readiness.

As Pigment scales, Customer Success plays a critical role in revenue protection, customer value realization, adoption, and expansion. This role will help turn our CS strategy into practical enablement programs, tools, workflows, and coaching systems that make CSMs more effective in the moments that matter.

This is a hands-on individual contributor role for someone who can design practical programs, partner closely with CS leaders, and use data and field feedback to continuously improve how our CS teams operate.

• 3 to 6+ years of experience in customer success enablement, revenue enablement, customer success, customer education, sales enablement, or a related GTM role.

• Strong understanding of SaaS Customer Success motions, including onboarding, adoption, renewals, expansion, customer health, business reviews, and executive stakeholder engagement.

• Experience designing and delivering enablement programs for customer-facing teams.

• Strong facilitation, communication, and content-building skills.

• Comfort working globally across time zones, regions, and stakeholder groups.

• Ability to turn ambiguous business problems into practical enablement programs.

• Experience using systems like Salesforce, Gong, and AI-enabled writing or coaching tools such as LetterAI.

• Strong program management instincts: clear goals, timelines, stakeholder alignment, execution discipline, and follow-through.

• Experience in enterprise SaaS, planning, BI, FP&A, RevOps, or complex B2B software.

• Experience enabling CSMs on value selling, business outcomes, executive engagement, or expansion motions.

• Experience building certifications, role-based learning paths, or manager reinforcement programs.

• Experience partnering with Product Marketing, Product, Customer Education, RevOps, or Professional Services.