Customer Success Engineer - South

Employer Provided Salary: $90,000-$125,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.


As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.


We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.


At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.


🚀 About the Role

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.

🔧 Responsibilities

  • Adapt quickly to changing priorities and capable of operating in an ambiguous environment.
  • Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
  • Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

💡 Requirements

  • Past experience developing, implementing, or managing digital solutions
  • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
  • Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
  • Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
  • Must exhibit proficiency in JavaScript development
  • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
  • Expert knowledge of browser developer tools to test scripts & diagnose issues
  • Familiarity with the page load lifecycle & techniques for performance optimization
  • Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
  • Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
  • Excellent verbal and written communication skills with exemplary presentation skills
  • Socially competent and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
  • Some travel - estimated once per month
  • Compensation: $90,000 - $125,000 base | bonus eligible



🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

 

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD 

Healthy Rewards – Discount Programs

Calm App access

401k and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave

 

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognitions programs 

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

 

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

 

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

 

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 


Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].


Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/


#LI-REMOTE #BI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • BigQueryDatabases
    • Quantum MetricAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Chicago, IL

An Insider's view of Quantum Metric, Inc.

Headshot of Trevor

What’s the vibe like in the office?

It's a collaborative, supportive & intellectually challenging vibe. The Denver office has folks from just about every department, so there is always cross functional discussions & problem solving. Every is really sharp as well. It always pushes you to push yourself. We all genuinely enjoy being around one another. Overall, it's really positive.
Headshot of Trevor

Trevor

Senior Product Marketing Manager
Headshot of Jen

How do you collaborate with other teams in the company?

One of the exciting parts about working at Quantum Metric is we don’t work in silos. The Product Support team is at the center of all the action. We collaborate every day with Product, Engineering, Cloud Ops, Customer Success, Marketing....you name it. It really feels like one big team.
Headshot of Jen

Jen

Product Support
Headshot of Jesse

What does career growth look like on your team?

For the Quality Assurance Analyst, the growth opportunity is off the charts! My goal is that individuals in this role spend around 80% doing their daily tasks and 20% doing dedicated learning towards a specific craft. This learning could be directed towards automation, front end or back end engineering, or dipping their toe into product management.
Headshot of Jesse

Jesse

Software Quality Engineering Manager
Headshot of Mario

How do you make yourself accessible to the rest of the team?

I integrate with the team regularly. People can reach out to me any time if they need me; they have my phone number. I care about our people and this company.
Headshot of Mario

Mario

CEO and Founder

What are Quantum Metric, Inc. Perks + Benefits

Quantum Metric, Inc. Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens, and when it does we want our employees to be healthy and happy.

Culture
Volunteer in local community
We support a yearly community clean up on Earth Day, hold multiple events per year to raise money for Charity Water, and each employee gets 8 hours of volunteer time yearly to use at their discretion.
Partners with nonprofits
The company supports Charity Water, a non-profit organization that brings clean and safe drinking water to people in developing countries.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Employee awards
Flexible work schedule
Remote work program
Quantum Metric embraces remote work. We provide a home office stipend to make your workspace as effective as possible.
Diversity
Highly diverse management team
QM is committed to 'happy people, diverse and inclusive culture.' We are committed to promoting and hiring diverse individuals while training our managers in DE&I practices.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have six employee resource groups: Mosaic (AANHPI), Pride, QM Parents, QM Women, We Are Black, and Young Dragons. They host multiple events per year and help our employees stay connected.
Hiring practices that promote diversity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Diversity recruitment program
We source from diverse talent pools, post many of our roles to diverse job boards, and have mandatory bias training for all members on hiring teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and Dependent Care
Disability insurance
Voluntary Short-Term and Long-Term Disability insurance to help replace lost income in the event of illness or accident that prevents employees from working.
Dental insurance
Vision insurance
Health insurance
4 health plans to choose from. We cover 99% of our employee + dependent premiums on the base plan option and allow employees to upgrade to more comprehensive plans by paying the difference.
Life insurance
Company paid basic-life insurance in the amount of 50k. Option to include additional voluntary life insurance for employee and dependents.
Wellness programs
We care deeply about the wellness of our employees. Our Wellness Committee hosts multiple events each quarter and we have many wellness benefits provided by the company.
Team workouts
We have activity related slack channels where we help hold each other accountable for getting daily movement! Also- team biking, Burpee Challenge, Global Fitness challenge, and more!
Mental health benefits
Mental Health appointments are fully covered by our company-provided insurance. Employees have access to additional resources through our EAP, telemedicine, and company-paid Calm App subscription.
Wellness days
Financial & Retirement
401(K)
401(K) matching
QM matches 50% of the first 6% of employee contributions to 401k.
Company equity
Performance bonus
Quantum Metric's performance bonus plans includes everything from cash rewards and additional equity.
Charitable contribution matching
Our company matches employees' contributions to a non-profit organization, charity: water.
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 14 weeks of parental leave for the primary caretaker. We provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Company sponsored family events
Our QM Parents Employee Resource Group has put on several events for our kiddos including live Read-Alouds and a Halloween costume contest.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
QM offers 15 days paid vacation time and encourages all employees to take time off to recharge.
Paid volunteer time
Earth Day is a company paid half-day where we all get out in our communities and give back to the planet. Employees also get 8 hours of discretionary volunteer time per year.
Sabbatical
The Quantum Recharge program gives a 3-consecutive-week mandatory paid time off to employees after every 3 years of tenure in addition to their standard PTO.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
We offer a FlexPass for individuals that commute to our Denver Office.
Company-sponsored outings
We have annual holiday gatherings and regional team building activities. We also have our annual LEAP User Conference.
Free snacks and drinks
All of our offices are stocked with snacks and supplies!
Company-sponsored happy hours
Onsite office parking
Free parking at the headquarters office and some paid-for parking at company designated office facility.
Relocation assistance
Offered on a case-by-case situation
Home-office stipend for remote employees
We offer a Work From Home stipend for office supplies for our all new hires.
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
On a case-by-case basis
Lunch and learns
Quantum Metric holds monthly meetings presenting on the new developments in the Product. There is also a monthly CXellence meeting where Customer Success presents use cases and customer wins.
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Case by case basis
Personal development training
Virtual coaching services

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